COVID has hit home giving me firsthand insight into the patient and family experience.
For years, hospitals and health systems have made the patient and family experience a top priority. And for …
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As we approach Thanksgiving during the COVID-19 pandemic, it’s important to recognize the healing power of gratitude, both for ourselves, and for those we lead.
Gratitude is both something we …
Let’s be honest – 2020 has been rough. Between the pandemic, the election, the civil unrest, the wildfires, and the weather, it’s hard to find the “good news.” There have certainly been a lot of …
One of the keys to great leadership is having good coaching skills. The problem is many newly minted managers and supervisors lack these skills. Healthcare organizations, in particular, often have …
Several months ago, we did a full day workshop with a team of healthcare leaders on “Creating an Engaged Workforce”. It’s always inspiring for me to be able to work with leaders at the front line. …
Moods are contagious. If you’ve ever been dragged into someone’s drama in the workplace, you know how damaging it can be to staff morale. One person gossiping or finding fault in others sends a …
Healthcare leaders want to see consistency. After all, that is the essence of a high reliability organization. It is important to hold everyone accountable for certain service behaviors to ensure …
Review by: Kristin Baird, RN, BSN, MHA
Book by Quint Studer
Quint Studer has been a household name in healthcare for the past two decades for his work in leadership development and patient …
When I think about employee engagement, I picture a continuum that, going left to right increases in adherence capability. Imagine you have lined up the following, left to right:
A paper clip
A …
The adage goes, people leave their bosses, not their jobs. But would fewer people leave their jobs if their managers acted more like coaches than bosses? Managing typically employs a set of skills …
