Search Results for:

Deep-Dive Culture Assessment

Improving Patient Experience

You’ve got plenty of HCAHPS and employee engagement survey data. You’ve tried all the “best practice” tactics. So why aren’t …


Transformational” is the term most frequently used to describe Baird Group’s healthcare consulting.

 

Anyone can deliver a tactic. We support transformation with our magnifying glass …


Baird Group Research

Healthcare mystery shopping, patient focus groups and interviews help leaders understand the patient experience by offering insights that you can’t otherwise …


Continuing Education is Vital for Nurses.

Numerous studies have consistently rated nurses as America’s most trusted professional. Indeed, HCAHPS scores are directly influenced by patient …


Physician performance is a topic that is of the utmost importance to patients, but often difficult to address within an organization. Baird Group offers opportunities for physicians that enable them …


Power of One

Make your healthcare customer service training stick like glue

So, how do we get your customer service training to stick like glue?

At Baird Group, we created …


Effective Leaders Create Great Organizational Cultures

Healthcare leaders drive culture and retention. Our research shows that culture and leadership are the biggest determinants of healthcare …


Improve patient experience and employee engagement with targeted training

We believe that healthcare workers share a strong desire to help others, but they need training to create an optimal …


Once customers experience what the Baird Group has to offer, they wonder why they didn’t hire us sooner.

Here’s a sample of some Baird Group testimonials and reviews of our …


It hurts when patients, employees, or providers leave you. That is why we are committed to helping you develop organizations no one wants to leave.

Founder Kristin Baird is a registered nurse …