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Posted by Kristin Baird

When it comes to creating a consistently positive patient experience there are three key words every leader and team member must adhere to. They are persistence, insistence …

Date posted: June 12, 2018 | Author: | Comments Off on The Triple Crown in Patient Experience

Categories: Training


Posted by Kristin Baird

One of the things I love about mystery shopping is that we can point out the stars who make the most positive impressions and who are living the organization’s brand …

Date posted: June 7, 2018 | Author: | Comments Off on Who Are Your Stars?

Categories: Employee Relations Recognition


Posted by Kristin Baird

Grief is a lonely process. As a healthcare provider, I’ve seen grief throughout my career. I’ve been on the side of tragedy and loss where I was the one helping others walk …

Date posted: May 22, 2018 | Author: | Comments Off on A New Understanding of Grief

Categories: Compassion


Posted by Kristin Baird

An aspiring athlete can read dozens of books and watch hundreds of videos on great basketball techniques, but chances are good that will have minimal effect. Unless they, …

Date posted: May 15, 2018 | Author: | Comments Off on Shadow Coaches Improve the Patient Experience

Categories: Coaching


Review by: Angela Fieler, MPA, CMQ/OE, Consultant

If you are looking for a great read with powerful purpose and practical ideas, Daniel Coyle’s new book, “The Culture Code: The Secrets of Highly …

Date posted: May 14, 2018 | Author: | Comments Off on Good Read: Cracking the Culture Code

Categories: Book Reviews


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