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Posted by Kristin Baird

When it comes to improving the patient experience, don’t forget volunteers. Healthcare organizations benefit from millions of hours of volunteer time and energy every year, …

Date posted: October 24, 2018

Categories: Training


Posted by Kristin Baird

The lobby was breathtaking with a beautiful water feature and sculptures in bronze and blown glass. The registration staff was friendly and efficient in professional and …

Date posted: October 18, 2018

Categories: Customer Service Patient Experience


Posted by Kristin Baird

I know I’ve said it before, but patient experience professionals (PXPs) cannot go it alone. In addition to engaging stakeholders from operations, it is vital to have an …

Date posted: September 25, 2018

Categories: Leadership


Posted by Kristin Baird

Patient experience professionals (PXPs) often see themselves as the worker bees managing dozens of tasks and carrying the weight of the patient experience solely on their …

Date posted: September 13, 2018

Categories: Leadership