February 21st, 2023
Leadership is all about setting an example and inspiring others to follow your lead. A great leader is someone who is transparent, ethical, and accountable. When it comes to maintaining standards, a leader needs to set clear goals and objectives, ...
January 24th, 2023
The difference between mediocre workers and top performers is not the goals they set but rather the accountability they have for achieving their goals. I often find that lack of accountability is the one thing most likely to impede progress. ...
January 3rd, 2023
As each year ends and a new one begins, I have a few rituals. I watch the ball drop with my loved ones. I celebrate with a family gathering on New Year's Day. And, I take some time to reflect ...
March 7th, 2022
Hope Really Isn’t a Strategy
by Angela Fieler
Many years ago, my husband introduced me to the comedy of Brian Regan. If you’ve never heard of him, you can find many of his routines on YouTube. He has several routines about healthcare. ...
January 4th, 2022
Say the words investment strategy, and most of our minds immediately go to money and financial investments. But what if you shifted your thinking away from money to personal or professional development as an investment strategy?
It’s January, so millions of ...
August 12th, 2021
Accountability Strengthens the Culture
A culture of accountability doesn’t just happen. It takes persistence well after you state your expectations.
Parenting would be easy if you could tell your kids once, and only once, to do something and know for certain it ...
August 5th, 2021
Accountability is Not Micromanaging
Nobody likes a micromanager, someone who hovers wanting to know every detail of what you do. But don’t confuse micromanaging with holding people accountable. The two are miles apart in how they affect the employees and culture.
Holding people ...
July 29th, 2021
Feedback Isn’t Positive or Negative
Have you ever noticed that people tend to preface the word feedback with a qualifier such as positive or negative? The truth is feedback isn’t positive or negative. It’s feedback. Period.
The dictionary defines feedback as: information ...
July 13th, 2021
Written By: Kristin Baird, RN, BSN, MHA
Service missteps are inevitable, but disgruntled patients are not. No matter how hard you try, no matter how many processes you put into place, there will be times when you disappoint your customers, but ...
February 26th, 2020
Posted by Kristin Baird
All of us need to be in touch with our core values, but leaders, in particular, need to be crystal clear about what they define as deal-breakers in their working relationships.
When I am coaching healthcare leaders, one ...