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Don’t Count Me Out – How Family Members Can Help Improve Patient Experience and Outcome
By Angela Fieler

Sitting by my mom’s hospital bedside recently, I was struck by the impact COVID has had on …

Why You Need to Engage Families for Higher Quality Safety and Service

Over the past year, family members were banned from hospitals and restricted during clinic visits. During that time, staff …

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Create a Well Founded Service Recovery Culture – 3 Essentials for Success
Written By: Kristin Baird, RN, BSN, MHA

It takes more than smile lessons and a pocket full of gift cards to create a …