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Posted by Kristin Baird

Yesterday I was at a stoplight behind a car with bumper stickers that said, “Proud parent of an honor student.” We love to celebrate success, don’t we? You won’t see bumper …

Date posted: August 29, 2019

Categories: HCAHPS Patient Experience Patient Satisfaction


Posted by Kristin Baird

Mark Twain said, “The two most important days in your life are the day you are born and the day you find out why.”  Finding your “why” is finding your purpose. I find that …

Date posted: August 20, 2019

Categories: Employee Engagement Employee Relations


Posted by Kristin Baird

This morning I had a discussion with one of my clients about accountability. Like many leaders, she finds that holding others accountable is one of the most difficult …

Date posted: August 15, 2019

Categories: Coaching News


I love hearing and sharing stories of service heroes. These stories are heart-warming and inspirational, but all too often go untold. That’s because most truly service-minded people take action based …

Date posted: August 13, 2019

Categories: Patient Experience


August 1st marked the second anniversary of the day we brought my sister home to die. Having been in the hospital for 22 months with complications from post-operative wound separation and subsequent …

Date posted: August 8, 2019

Categories: Patient Experience