I’ve always been a change agent and an ideas person, seeing new opportunities and potential all around me. I get excited about changing things up to improve. While I get excited and energized by …
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As long as healthcare leaders have measured patient experience, they’ve seen a strong correlation between nurse communication and the overall experience. After 25 years of conducting communication …
Over the past few weeks, I have had the pleasure of working with the nurses of BronxCare and sharing the Nurse/Patient Partnership experience. Reading through hundreds of evaluations taught me how …
Healthcare organizations across the U.S. spend billions each year to assess employee engagement only to keep the engagement survey results under wraps, creating suspicion and frustration among …
Accepting excuses as a way of life is often a subtle, yet insidious culture killer. When we do culture assessments, we frequently unearth patterns that point to an excuse mentality that keeps an …
I recently visited Costa Rica where the native language is Spanish. Despite my high school Spanish classes and a few lessons in Babbel, I was rusty, to say the least. I got by on simple interactions …
Looking for a best practice? Here’s an idea…
Blog by Angela Fieler
I have been focused on improving the patient experience for the better part of my adult life. Over the years, one thing I’ve …
Just because you conduct training, doesn’t mean people are learning. And just because people learn something, doesn’t mean they change their behavior. How can you ensure that every training results …
We get a lot of interesting requests for training and addressing specific culture issues at Baird Group, but a recent discussion still has me shaking my head. A large medical group contacted us for …
The Goal-Setting Process: When Is a Number Just a Number?
By Angela Fieler
It’s October – the time of year when leaves start to change, people begin preparing for year-end holidays, and some …
