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Healthcare suffers from terminal uniqueness. It’s a condition where you constantly explain why your situation is different from everyone else’s in healthcare. This helps you to ascribe to excuses for …

Date posted: April 18, 2019 | Author: | Comments Off on Your Patients Don’t Care How Special You Are

Categories: Patient Experience


It’s often difficult to comprehend everything that factors into the patient experience. The simplest way to summarize it is with people, processes and place.

When looking at the people element, …

Date posted: April 16, 2019 | Author: | Comments Off on With Patient Experience – Everything Speaks

Categories: Patient Experience


We often hear people say, “Keep your eye on the prize,” in reference to goals. In patient experience terms, that “prize” often refers to the patient satisfaction scores.

The problem with this line …

Date posted: March 28, 2019 | Author: | Comments Off on The Present is the Prize

Categories: Patient Experience


Posted by Kristin Baird

https://youtu.be/mYHYe_cf6DM

Training is more than a one-and-done approach. To make your training stick, you need to follow a 4-step process: pre-work, training, …

Date posted: March 14, 2019 | Author: | Comments Off on 4 Steps to Make Training Stick

Categories: Training


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