Posted by Kristin Baird
There is nothing more deflating than working for a micromanager – someone who thinks he or she must oversee and control each and every detail of operations. The worst part …
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Written By: Kristin Baird, RN, BSN, MHA
Healthcare organizations and their staff members—both clinical and allied health—are going through a wide range of changes these days, both internally and …
Written By: Angela Fieler, MPA, CMQ/OE
The Baird Group is always invited into an organization. Potential clients initiate contact, describe their current reality, and look to us to provide …
Posted by Kristin Baird
Ask anyone working in healthcare and they will tell you they are busier than ever. Whether at the front lines of patient care or in the C-suite, healthcare is changing …
Posted by Kristin Baird
When my team and I are working with organizations, our ears prick up when we hear things like, “We had a patient experience program and it didn’t work.” Or, “We did a …
Posted by Kristin Baird
Over the years there have been numerous articles about the importance of storytelling in shaping organizational culture. When I talk with healthcare leaders about …
Last week I conducted several workshops with nurse leaders. One of the exercises we did helped them to evaluate their own positive and negative experiences as patients. As we listened and shared …
Drama can be a sneaky culprit that invades your work life, weaving its way into the fabric of your culture. Drama isn’t always the “Oh-my-God-this-is-horrible” type. It can be more subtle but still …
Posted by Kristin Baird
The importance of being present
I wrote a series about a patient undergoing a long course of chemotherapy, a few years ago. This course of treatment was one chapter in a …
Every day I pick up industry new. I’m bombarded with stories about layoffs, budget cuts and hospital closings. These are very uncertain times in the healthcare. The uncertainty puts healthcare …
