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COVID has hit home giving me firsthand insight into the patient and family experience. 

For years, hospitals and health systems have made the patient and family experience a top priority. And for …

Date posted: December 3, 2020

Categories: Patient Experience

One of the keys to great leadership is having good coaching skills. The problem is many newly minted managers and supervisors lack these skills. Healthcare organizations, in particular, often have …

Date posted: November 12, 2020

Categories: Employee Engagement

Several months ago, we did a full day workshop with a team of healthcare leaders on “Creating an Engaged Workforce”. It’s always inspiring for me to be able to work with leaders at the front line. …

Date posted: November 5, 2020

Categories: Patient Experience

Moods are contagious. If you’ve ever been dragged into someone’s drama in the workplace, you know how damaging it can be to staff morale.  One person gossiping or finding fault in others sends a …

Date posted: November 3, 2020

Categories: Patient Experience