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The Baird Group team delivers insightful observations, customized service strategies, and training.

Baird Group is a results-oriented consulting group specializing in customer service improvement …


Kate Smillie is a Project Coordinator for the Baird Group’s Mystery Shopping Division. Kate joined the Baird Group in November of 2012. She brings with her over 20 years of customer service and …


Prior to joining the Baird Group, Bridget worked in human resources for Watertown Area Health Services, specializing in recruitment. Bridget first worked for the Baird Group from 2004 to 2006 in …


Dr. Keith Mausner attended the University of Colorado School of Medicine, where he graduated with honors and as a member of Alpha Omega Alpha. He completed residency training in emergency medicine, …


Mary-Ellen Pichè provides a breadth of services to healthcare organizations including organizational assessment/development, coaching and training. Previously she was a consultant with Planetree …


Kevin Stranberg is a skilled strategist, trainer, and facilitator. Kevin helps our healthcare clients understand the customer perspective when tackling service and culture issues. Kevin began working …


Angela Fieler is a skilled consultant focused on strategic planning, leadership development, operational excellence, customer service, training, and facilitation. Her consulting practices are founded …


With over 25 years of experience in patient care, healthcare marketing, business development, and administration, Kristin Baird is a talented speaker and consultant with a passion for service …