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Posted by Kristin Baird

An aspiring athlete can read dozens of books and watch hundreds of videos on great basketball techniques, but chances are good that will have minimal effect. Unless they, …

Date posted: May 15, 2018 | Author: | Comments Off on Shadow Coaches Improve the Patient Experience

Categories: Coaching


Review by: Angela Fieler, MPA, CMQ/OE, Consultant

If you are looking for a great read with powerful purpose and practical ideas, Daniel Coyle’s new book, “The Culture Code: The Secrets of Highly …

Date posted: May 14, 2018 | Author: | Comments Off on Good Read: Cracking the Culture Code

Categories: Book Reviews


The other day I was talking to a manager who was working hard to improve the patient experience in her department. She had done a wonderful job presenting the “why” and “how” to create a positive …

Date posted: May 3, 2018 | Author: | Comments Off on Don’t make it easy for hecklers and naysayers

Categories: Communication


How are you inviting patient engagement?

Patient engagement is a priority for many organizations. It seems that everywhere I look there is another piece of technology being release along with …

Date posted: April 26, 2018 | Author: | Comments Off on Add the Patient to the Care Team

Categories: Patient Experience


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