Are You the Roadblock to Innovation and Progress?
Pick up any business journal and you’ll likely find an article or two on the importance of innovation. But are you and your organization really …
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Cheryl is an experienced coach helping established and emerging healthcare leaders. Her coaching skills are founded in years of clinical practice as an RN, several senior executive positions …
With Nursing Shortages, How are You Ensuring Retention?
For years, healthcare leaders have been concerned about a nursing shortage, but COVID has brought the deficit to critical levels. In a …
3 Questions to Ask Before Assuming Bad Attitude
I was coaching a new manager who said she was getting really frustrated with the bad attitudes of her team. She wanted them to deliver …
Engage the Heart to Engage Employees
The term “hardwiring” is a familiar one in the healthcare industry and typically focuses on consistent behaviors rather than employee engagement. …
Accountability Strengthens the Culture
A culture of accountability doesn’t just happen. It takes persistence well after you state your expectations.
Parenting would be easy if you could tell your …
The best strategies will never come to fruition without a supportive culture. This leadership essentials session, which is appropriate for leadership development workshops, spotlights six leadership …
Competing priorities and heavy workloads can prevent leaders from being fully present with their employees. The problem is, your employees know it. Let us teach you about rounding & communication …
No one sets out to deliver bad customer service, but mistakes happen and details can be overlooked, upsetting patients and family members. The art and science of service recovery essentials involves …
What do employee engagement and improved performance have to do with quality, safety, and service? Everything. Engagement is linked to higher productivity, increased staff retention and better …
