Search Results for:

Posted by Kristin Baird

I’m pretty sure no one sets out to be a soul-crushing manager. In fact, most of us start with really good intentions. So with all these great intentions, how do we get …

Date posted: December 11, 2018

Categories: Leadership Managing


My team and I have been on the road doing culture assessments for various health systems recently and have found some common denominators among the organizations that struggle with engagement, …

Date posted: November 21, 2018

Categories: Employee Engagement


Posted by Kristin Baird

20 years ago that I first wrote about the merits of creating behavior-based service standards as a way to articulate clear expectations. Setting standards may seem basic, …

Date posted: November 1, 2018

Categories: Uncategorized