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Later this month, Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) begins live reporting. Are you prepared to be compared on a national quality report as perceived by your …

Date posted: January 1, 2010 | Author: | Comments Off on HCAHPs is coming. Are you prepared?

Categories: Articles - Healthcare Trends

Typically, organizations pour a lot of effort and brain power into developing powerful mission, vision, and values statements. The final results of arduous brainstorming sessions, these statements …

Date posted: January 1, 2010 | Author: | Comments Off on Mission Check: How to keep your essential promises

Categories: Articles - Leadership

In healthcare, it’s important for all of us to make sure our internal filters are in good condition lest we utter any number of hair-raising statements that will make our customers abandon us. …

Date posted: August 1, 2009 | Author: | Comments Off on 2 Easy Exercises to Tune Up Employees’ Filters

Categories: Articles - Coaching

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