Power of One
Make your healthcare customer service training stick like glue
So, how do we get your customer service training to stick like glue?
At Baird Group, we created …
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Effective Healthcare Leadership Development Creates Great Organizational Cultures
Healthcare leaders drive culture and retention. Our research shows that culture and leadership are the biggest …
Improve patient experience and employee engagement with targeted training and development.
We believe that healthcare workers share a strong desire to help others, but they need training and …
Testimonials: Once customers experience what the Baird Group has to offer, they wonder why they didn’t hire us sooner.
Here’s a sample of some Baird Group testimonials and reviews of …
It hurts when patients, employees, or providers leave you. For this reason, “Our Why” means we are committed to helping you develop organizations no one wants to leave.
Founder …
Posted by Kristin Baird
Years ago, when I was new to leadership, I recall telling my boss that I was worried that one of my team members wanted my job. I remember feeling a bit threatened at the …
At Baird Group, our team delivers insightful observations, customized service strategies, and training.
Baird Group is a results-oriented consulting group specializing in customer service …
Kate Smillie is a Project Manager for the Baird Group’s Mystery Shopping Division. Kate joined the Baird Group in November of 2012. She brings with her over 20 years of customer service and account …
Dr. Keith Mausner attended the University of Colorado School of Medicine, where he graduated with honors and as a member of Alpha Omega Alpha. He completed residency training in emergency medicine, …
Angela Fieler is a skilled consultant focused on strategic planning, leadership development, operational excellence, customer service, training, and facilitation. Her consulting practices are founded …
