Posted by Kristin Baird
When my team and I are working with organizations, our ears prick up when we hear things like, “We had a patient experience program and it didn’t work.” Or, “We did a …
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Posted by Kristin Baird
Over the years there have been numerous articles about the importance of storytelling in shaping organizational culture. When I talk with healthcare leaders about …
Last week I conducted several workshops with nurse leaders. One of the exercises we did helped them to evaluate their own positive and negative experiences as patients. As we listened and shared …
Drama can be a sneaky culprit that invades your work life, weaving its way into the fabric of your culture. Drama isn’t always the “Oh-my-God-this-is-horrible” type. It can be more subtle but still …
Posted by Kristin Baird
The importance of being present
I wrote a series about a patient undergoing a long course of chemotherapy, a few years ago. This course of treatment was one chapter in a …
Every day I pick up industry new. I’m bombarded with stories about layoffs, budget cuts and hospital closings. These are very uncertain times in the healthcare. The uncertainty puts healthcare …
Posted by Kristin Baird
Someone once defined integrity for me as, “Doing the right thing even when no one is watching.” Integrity then, is a close first cousin to ownership. If your team members …
Written By: Kristin Baird, RN, BSN, MHA
Setting patient experience improvement goals is easy. Achieving them, however takes perseverance. Healthcare delivery is complex and there is no …
Review by: Angela Fieler, MPA, CMQ/OE, Consultant
As the holiday season draws to a close and I reflect on what was, what is, and what is to come, I realize how many things I have to be grateful …
Posted by Kristin Baird
This time of year, you can hardly escape discussions and articles about New Year’s resolutions. While resolutions are good for defining aspirations, they are notorious for …
