But are you sure? Do you really know how you do things? When you ask healthcare leaders to describe their culture, they’ll often give a lofty definition. I define it as, “Culture is how we do things around here.” Jeff ...
You likely have plenty of best practice insights already within your organization Most leaders stay vigilant for best practices for everything from leadership skills to safety standards. And most turn outside when facing a challenge or opportunity, looking for best practices ...
…or do you just think that you are? Determining whether or not your “healthcare system” is really a “system” is similar to defining your brand. You’re not the one who makes the determination. Your patients are. They’re the ones who ...
When your leaders leave, pieces of your brand can leave with them. Institutional knowledge is the collective wisdom, know-how, and understanding that those in your organization (from leaders down to the front lines) have about your mission, vision, values, brand, culture, ...
Exceptional leaders find an optimal balance between cohesion and inclusion It’s a common conundrum. You work hard to create a cohesive team, and then you discover that their cohesiveness is creating barriers between other departments. Your well-functioning team has come to ...
Your focus should be on undertrained managers Here's a question I hear from healthcare executives all the time: "What's the return on investment for manager development?" It's a fair question. But it’s the wrong question. The question these leaders should be asking is: ...
(Whether You Realize It Or Not) It’s no secret that a strong connection to purpose contributes to greater personal fulfillment. But let’s talk about how it translates into the patient experience. Because here's what I see all the time: Healthcare leaders ...
I had a conversation with a healthcare executive recently about a problem employee. This person was a bully. Creating lateral violence. Making life miserable for their peers. But they were also incredibly knowledgeable and in a position that was hard to hire ...
Laying the Foundation for Communication Between Generations I was at a conference recently, and the presenter said something that stopped me in my tracks. I’ve been thinking about it ever since: "There's always been a tendency for older generations to discount ...
When You Spot Toxicity, Nip It In The Bud! Her team members were leaving in droves. Droves. The turnover in her department was staggering compared to the rest of the organization. People were miserable. They were afraid. They were being bullied. And ...
