Archive: Communication

Clear Expectations vs Mindreading

Posted by Kristin Baird How does a leader get everyone to achieve optimal performance? One sure way is to make clear expectations from the beginning. Over the past several years of coaching leaders, I’ve noticed that many coaching conversations center on setting ...

Find Joy Today and Take it With You

Posted by Kristin Baird When you ask most people in healthcare why they chose their careers, they will tell you that they wanted to help others. That internal drive to serve others can get buried in the daily grind, especially for ...

Gossip is a Culture Cancer – Here’s the Cure

Posted by Kristin Baird Face it. Dig beneath any organizational issue and you’re likely to unearth varying degrees of communication problems. Organizations are, after all, comprised of people and dependent upon good relationships among those people to achieve organizational goals. Gossip ...

Nurse Communication and Ratings of Care

Posted by Angela Fieler The data is in.  It’s official.  There is a relationship between improving employee engagement, improving HCAHPS scores, and improving net profit margins.  Press Ganey just published a study in Harvard Business Review, showing hospitals that improve over time in ...

Communication is Like a Dance

Posted by Kristin Baird Communication is at the core of the patient/provider relationship. While both verbal and non-verbal communication come into play during every encounter, it is often the subtle things that make the biggest impact. I was shadow/coaching a hospitalist a ...

Feedback Improves Employee Engagement and Patient Experience

Posted by Kristin Baird Having an engaged workforce and loyal patients doesn’t happen by chance. And it won’t happen with just one smile-lesson-type class. You need to foster a culture of feedback. While training is an important element in creating a great, consistent patient ...

What’s The Story?

Posted by Kristin Baird Culture is created and sustained by the stories told by its people. When you think about your organization, what stories are being shared? How are you seeking stories?  What channels are you using to share stories that advance ...

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