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Posted by Kristin Baird

These three words are the simplest, most recognizable instructions in the world. The standard for shampoo and conditioner, applies to other areas of life. Take front line …

Date posted: May 28, 2019

Categories: Coaching


Posted by Kristin Baird

Whenever we do patient experience skills training with physicians, inevitably one of them will say, “I learned this in medical school. Tell me something I don’t …

Date posted: May 23, 2019

Categories: Employee Engagement Employee Relations


Last week was Nurses Week. It thrilled me to see everything from billboards to news articles, balloons and other fanfare celebrating this great profession of ours. I didn’t want to blog about Nurses …

Date posted: May 14, 2019

Categories: Patient Experience


There are millions of things healthcare providers can learn from lab values and imaging results. But it’s important to remember that those are indicators of the physical condition and not a whole …

Date posted: May 7, 2019

Categories: Patient Experience


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