Culture Catalyst Blog & Articles

The Root Cause of Gossip

Just one gossip on the team can erode even the strongest organizational culture. In fact, gossip is among the top contributors to a toxic culture. Not only does it destroy trust among peers, but it decreases team and individual performance. Why ...

Gossip Feeds a Toxic Culture

Gossip, when left unchecked, is among the top contributors to a toxic culture. Gossip erodes trust and psychological safety of both the individual and the team. And it can diminish the performance of both. So, what can you do to keep gossip ...

Balancing Skill With Patient Experience

Many healthcare positions require a high degree of technical skill, but balancing skill with patient experience is a skill unto itself. This is especially true in direct patient care. After all, if you mess up an important technical task, you could hurt ...

How Do You Show You Care?

As a leader, how you show you care at work can make the difference between an engaged workforce or a team just going through the motions. The pandemic has changed us all. The way we used to work is gone forever, ...

Who’s Exempt from Living the Company Values?

It can be hard to take an honest look at your company values and what needs to change in your culture. Especially when doing so requires that you change your own behavior. And yet, that is exactly what happens when, ...

Coaches Are Made Not Born

We've all heard the adage, are you a manager or a leader? One connotates visions of a task delegator and a timesheet signer. The other is inspiration, motivation, and direction.  I would further this vision by asking, are you a trainer ...

Meetings Are Where You Waste Hours and Take Minutes

Meetings Are Where You Waste Hours And Take Minutes By: Angela Fieler Is there a leader out there who doesn’t feel pressed for time? Based on my coaching experience, I would say no. In her blog I Don’t Have Time, Kris Baird ...

Become a Champion of Change

When working with organizations on culture change, I like to lead the executive team on an exploration. We discuss times when they have been successful at implementing a major change. In addition to the successes, we discuss times when their ...

Dissatisfied Patients are Costly

A few days ago, I was talking to a friend about her recent, emergent, hospital stay. She described it as, “A nightmare.” Always the researcher, I had to dig a bit to learn more. What contributed to “Lauren’s” nightmare boiled ...