July 26th, 2024
The foundation of my healthcare background is public health. That’s where I started my career and I maintain a passion for addressing community health needs through my work with healthcare organizations of all types and sizes.
Rural Healthcare Challenges
Recently, some of ...
July 23rd, 2024
Employee engagement, or employee satisfaction, surveys are a commonly used tool to assess employee sentiment in healthcare settings. Keeping tabs on how engaged employees are is a leading indicator for ensuring patient satisfaction and engagement.
But, despite the proliferation of these ...
July 16th, 2024
How do you learn best? Some of us are visual learners. Some auditory. Some tactile. But all of us can benefit from the power of learning with others. In leadership development, a cohort is a group of people who come ...
July 8th, 2024
For the past two years I have had the pleasure of working with a CEO who puts culture first and his results are phenomenal. Turnover dropped from 29% in 2022 to 1.74% to date in 2024, engagement has increased significantly, ...
June 25th, 2024
We all like to feel appreciated, yet how we want to be shown appreciation varies from person to person. Some people thrive on center-stage accolades, while others respond best to a quiet, heartfelt thank you. But everyone wants to be ...
June 17th, 2024
Many new leaders enter their first management position with stars in their eyes and high hopes for becoming the best possible leader. I was one of those starry-eyed newbies who was determined to be the best I could be. But ...
June 10th, 2024
Personal growth is a lifelong quest. I cannot think of one successful individual who says, “I’ve arrived. I’m finishedimproving.” There are always new things to learn about ourselves, our interactions, our communications, and our leadership abilities to name a few, ...
June 3rd, 2024
Leadership can be hard. But it can also be one of the most rewarding roles of your life if it aligns with your bigger why.
A few years ago, I coached a leader who taught me some very important lessons ...
May 28th, 2024
Everyone has a bad day now and then, but there’s a cumulative effect for people who seem to have more than their fair share of bad days. At what point are the bad days an excuse for a bad attitude? ...
May 20th, 2024
Wait time has been a measure in patient experience for years. And, for decades, we measured the number of minutes spent in the waiting room beyond the scheduled appointment time. What we learned is that it isn’t always about the number of minutes, but about the ...