Have you ever worked for someone who made lots of promises but never followed through? I have, and it caused frustration, distrust, and high turnover. Leadership is more about actions than words. True leaders understand that their actions have a profound ...
In healthcare, exceptional customer service is a top priority. However, even the most well-intentioned organizations may stumble and deliver a subpar patient experience. The true measure of a company's commitment to customer satisfaction lies in its ability to recover from ...
Creating a positive workplace culture is essential but it won’t happen by sheer will. It's not enough to simply communicate the mission and vision once and expect the desired culture to manifest itself and stick. To truly shape your desired ...
Company culture plays a vital role in shaping the success of any organization, regardless of the industry. In healthcare, where the stakes are high and the work is demanding, a strong company culture is critical. A healthcare organization's culture influences employee ...
In today's fast-paced and constantly changing world, effective leadership skills are more critical than ever. As organizations navigate new challenges, they need strong leaders to guide teams through uncertainty and achieve success. But becoming an effective leader doesn't happen by ...
Healthcare customer service is a critical component of delivering quality patient care. Patients and their families expect to be treated with kindness, empathy, and respect. Their experiences with healthcare providers can significantly impact their overall satisfaction with the care they ...
Did you know that having fun at work is not just a luxury but a necessity for your well-being and productivity? Working in a medical setting, you know better than anyone that the work can be challenging, stressful, and emotionally ...
As healthcare struggles with staffing shortages, I’m continually baffled by the lack of flexible scheduling for nurses. This past week I spoke with a young nurse who told me she wants to continue working at the bedside but cannot work ...
Successful workplaces thrive on employee engagement. Leaders can effectively motivate and engage employees, by first understanding employees' unique perspectives and preferences. What motivates one worker may fall flat for another. In their book, The 5 Languages of Appreciation in the Work ...
As a leader, it's natural to focus on employees who are struggling or need more support to improve their performance. However, it's equally important to pay attention to your star employees. These employees have consistently demonstrated their capabilities and have ...
