Last week, I was at a conference, and the keynote speaker shared a simple question that really resonated with me. He said he dreaded being asked, “What do you do?” because he had a hard time describing what he does ...
Nurses are the backbone of healthcare delivery and the current nursing shortage has given nurses everywhere a unique gift. Now, more than ever, nurses have the freedom to choose when, where, and how much they want to work. While the ...
The role of a manager has evolved from mere supervision to becoming a crucial driver of employee engagement, team performance, and organizational success. A seasoned leader can navigate all these needs, but what about the newly promoted managers? With guidance ...
Good Read: 16 Undeniable Laws of Communication by John C. Maxwell by Angela Fieler Who works for an organization where communication is not mentioned in employee surveys or focus groups as an improvement opportunity? Anyone? In my many years working in healthcare ...
The digital front door is opening wider every day, and with it, consumer convenience in everything from scheduling appointments to paying bills and asking medical questions of their providers. But be careful not to put all your eggs in one ...
A few weeks ago, I accompanied my daughter when she had an emergency admission for appendicitis. As always, there was the waiting game for tests and results in the ED. Patients crave information when they are in crisis. Their minds ...
In the competitive world of healthcare, customer service has the biggest impact on an organization’s reputation and success. Your brand is a promise. It should reflect your commitment to delivering a consistent patient experience. The big question is whether your ...
In an increasingly competitive healthcare landscape, customer service remains pivotal in defining a facility's success. Often, it's the little things that make all the difference – the seemingly insignificant gestures, the empathetic responses, and the willingness to listen and receive ...
In the world of healthcare, ensuring a positive, first-time customer experience is paramount. From the first phone call to the final billing experience and everything in between, healthcare organizations need to provide the best possible experience. Through the power of mystery ...
In every healthcare facility, there is a host of unsung heroes whose sole purpose is to provide care and compassion to those in need. These dedicated healthcare workers are driven by an unwavering desire for meaningful work that makes a ...
