Culture Catalyst Blog & Articles

Driving the Patient Experience: What You Permit, You Promote

Every hospital we’ve ever worked with has a series of expectations for their staff members related to the patient experience. Things like addressing patients by their preferred name or taking responsibility for trash or spills are usually on the list. Your ...

Accountability: Are You the Problem?

The difference between mediocre workers and top performers is not the goals they set but rather the accountability they have for achieving their goals. I often find that lack of accountability is the one thing most likely to impede progress. ...

Stopping Disengagement Before It Starts

We know the ties between patient experience and employee engagement are clear. We also know disengagement can wreak havoc on patient experience and team morale. I hear from many leaders that feel powerless to help their staff in the face of ...

Leading in a VUCA World

Leading in a VUCA World Blog by Angela Fieler 2023 has arrived, and with it has come social media posts of all kinds about resolutions, plans, and priorities for the new year. I regularly check in with my coaching clients. We talk ...

Setting Goals: Making the Most of 2023

As each year ends and a new one begins, I have a few rituals. I watch the ball drop with my loved ones. I celebrate with a family gathering on New Year's Day. And, I take some time to reflect ...

How patient-centered is your organization?

How patient-centered is your organization? by Angela Fieler One of the “big name” hospital systems with a great reputation has just moved into our area. They bought a small, independent hospital and have been investing a lot of money in upgrading the ...

Pizza and platitudes won’t improve retention

Burnout, work-life balance, and sheer exhaustion plague healthcare today leading to higher turnover than ever before. Healthcare workers are being asked to work more hours and are often short-staffed. Staffing alone is stressful but add to that all the normal, ...

Rising Above a Toxic Environment

Rising Above a Toxic Environment by Angela Fieler I went to the grocery store this morning and noticed something strange. Everybody I crossed paths with was looking down at the ground and their body language screamed defeat. Ever the optimist, I tried ...

The Employee Tune-Up: Conducting a Stay Interview

In today's reality of the Great Resignation, or the Great Reshuffle as some have called it, staying connected with your employees is critical. It's easier said than done, though, with busy schedules and often-understaffed units. One essential tool I recommend for keeping employees ...

Staffing Issues? How You Say Goodbye Matters

Nearly every healthcare leader is struggling with staffing issues. It can be painful when someone turns in their resignation, especially when retention is already a problem. How you say goodbye matters, so be mindful of your reaction. It can make ...