Posted by Kristin Baird
All of us need to be in touch with our core values, but leaders, in particular, need to be crystal clear about what they define as deal-breakers in their working …
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Written By: Kristin Baird, RN, BSN, MHA
There is no doubt that healthcare employees need hard skills to deliver safe, reliable, high-quality medical care. But soft skills, the ones that engage …
Posted by Kristin Baird
I just found out that I have skin cancer, but honestly, that news isn’t as painful as trying to get a call back with my results. Here’s how the ordeal played out.
Golf …
Posted by Kristin Baird
There is a four-letter word that stifles even the best leaders. FEAR. I’ve heard people use an acronym – Forget Everything And Run. That certainly won’t get a leader very …
Posted by Kristin Baird
Wait time in healthcare settings matter on two important fronts. One is the wait time to get an appointment, and the other is the wait time in the waiting room.
Last …
Posted by Kristin Baird
Years ago, I attended a time-management seminar. One of their key concepts really stuck with me. The presenter had a glass cylinder filled to the top with big rocks, small …
Posted by Kristin Baird
Patient experience happens during multiple moments of truth, but none are as vital as those happening at the bedside between the patient and nurse.
Not long ago, I …
Posted by Kristin Baird
When it comes to setting the course for transforming culture, you won’t get far until you know where you’re going. What’s your vision for the culture of the future? Can you …
Posted by Kristin Baird
On any given day, a significant percentage of hospitalized patients are there as a result of unplanned admissions, creating psychological stress and uncertainty for both …
Posted by Kristin Baird
Healthcare organizations have been measuring patient satisfaction and employee satisfaction for years. Patients articulate evidence of satisfaction when, during rounds, …
