Joe Tye and Bob Dent; Review By: Kristin Baird
Joe Tye and Bob Dent have captured the essence of what it takes to build and sustain a culture of ownership. In their book, Building a Culture of …
Written By: Angela Fieler
I recently had two “eye-opening” experiences as a customer – one as a patient, the other not – that generated eerily similar feelings and reinforced Baird Group teaching …
Written By: Kristin Baird, MHA, BSN, RN
The patient experience is a critical, and common, area of focus for healthcare organizations these days. Healthcare providers want to provide high quality, …
Written By: Janet Schulz, Senior Vice PresidentIf you believe, as we do at Baird Group, that it is vital that patients and families feel heard and are treated as partners in their care, then …
Written By: Kristin Baird, MHA, BSN, RN
If it’s good enough for millionaires, it should be more than good enough for healthcare professionals! Whether you call it the “Power Hour,” the “Sacred …
Written By: Janet Schulz, Sr. Vice President – Consulting Division
In every Baird Group educational offering, we talk about trust. How trust, when it exists between physician and patient, leads to …
Written By: Kristin Baird, RN, BSN, MHAHaving constructive conversations with employees is a common occurrence in the lives of managers. Unfortunately, even the most experienced and skilled manager …
Written By: Kristin Baird, RN, BSN, MHA
It’s not uncommon for me to be on site talking with healthcare leaders about culture and the challenges they have with creating and sustaining a positive …
Review by: Angela Fieler, MPA, CMQ/OE – Baird Group Consultant
I am not an impulse shopper. I research, I compare, I weigh needs against wants; except when it comes to books. With books, I am a …
Written By: Angela Fieler, MPA, CMQ/OE
It is rare that I work with an organization that, at one point or another in our engagement, doesn’t ask for some kind of training. I can usually judge a …
