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How many patients (or other customers) do you see in a day? Ten? Twenty? More?

On the other hand, how many medical encounters do patients have? If they’re a typical patient probably no more than …

Date posted: December 19, 2013 | Author: | Comments Off on What are your Power Moves for 2014

Categories: Articles - Patient Experience

The difference between mediocre organizations and top performers are not the goals they set, but rather the accountability for achieving goals. As we work with organizations to help them improve the …

Date posted: October 25, 2013 | Author: | Comments Off on Accountability Isn’t Optional

Categories: Articles - Patient Experience


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