Review by: Angela Fieler, MPA, CMQ/OE, Senior Consultant
Book by: Gary Chapman and Paul White
In their book, The 5 Languages of Appreciation in the Work Place, Gary Chapman and Paul White do a …
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Last week was Nurses Week. It thrilled me to see everything from billboards to news articles, balloons and other fanfare celebrating this great profession of ours. I didn’t want to blog about Nurses …
Posted by Angela Fieler
I had the opportunity to observe a primary care physician interact with an elderly patient yesterday. The physician was sitting at eye level with the patient, making good …
There are millions of things healthcare providers can learn from lab values and imaging results. But it’s important to remember that those are indicators of the physical condition and not a whole …
Innovations in technology have helped to make great strides in improving the patient experience. That is, when they are used. Take the patient portal for example. My team and I recently conducted …
Posted by Angela Fieler
You know how the story starts: “It was the best of times, it was the worst of times…” How many people do or could use this opener to describe a recent healthcare …
Written By: Kristin Baird, RN, BSN, MHA
Here’s a little good news/bad news about employee engagement according to the most recent research on the subject from Gallup:
The good news—employee …
Healthcare suffers from terminal uniqueness. It’s a condition where you constantly explain why your situation is different from everyone else’s in healthcare. This helps you to ascribe to excuses for …
Written By: Angela Fieler, MPA, CMQ/OE, Senior Consultant
We were working with a senior leadership team recently on culture change, discussing next steps. The team leader stopped the discussion …
It’s often difficult to comprehend everything that factors into the patient experience. The simplest way to summarize it is with people, processes and place.
When looking at the people element, …
