Posted by Kristin Baird
https://youtu.be/mYHYe_cf6DM
Training is more than a one-and-done approach. To make your training stick, you need to follow a 4-step process: pre-work, training, …
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Posted by Kristin Baird
Stories shape cultures and the organization’s brand. Yet storytelling is often underrated or delegated to the communication department as a task. Fostering a storytelling …
Posted by Kristin Baird
One of my favorite workshops to deliver is “Coaching for Engagement and Improved Performance”. Why? Because I love to see lightbulbs going on as participants start to make …
Posted by Kristin Baird
I was recently doing a coaching and engagement workshop for a group of healthcare leaders. During the discussion, a group of participants said that they don’t bother …
Posted by Kristin Baird
It’s not unusual for us to hear that past training efforts just didn’t stick. When we drill down to learn what had been done in the past and how it was delivered, we’re …
Posted by Kristin Baird
Communication is at the core of the patient/provider relationship. While both verbal and non-verbal communication come into play during every encounter, it is often the …
Posted by Kristin Baird
I see it all the time -The beautifully framed statements of “commitment to service” hanging within arm’s reach of the organization’s biggest standards contradictions.
It …
Posted by Kristin Baird
Having an engaged workforce and loyal patients doesn’t happen by chance. And it won’t happen with just one smile-lesson-type class. You need to foster a culture of …
Review by: Kristin Baird, RN, BSN, MHA
The 5 Second Rule is a self-help book written to help you overcome procrastination, feel more confident and overcome fears. As I listened to the book, I …
Written By: Kristin Baird, RN, BSN, MHA
“Perfect is the enemy of good” is an aphorism that is widely attributed to Voltaire, but others have made similar points:
Confucius: “Better a diamond …
