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Healthcare organizations are beginning to embrace the concept of a Chief Experience Officer – an individual responsible for ensuring service excellence throughout the organization. While I can see …

Date posted: May 1, 2010 | Author: | Comments Off on Lead, Follow, or Get Out of the Way!

Categories: Articles - Leadership


Face it. Dig beneath any organizational issue and you’re likely to find communication problems. Organizations are, after all, comprised of people and dependent upon good relationships among those …

Date posted: April 1, 2010 | Author: | Comments Off on Gossip and Grudges and Gripes–Oh my!

Categories: Articles - Patient Experience


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