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Three Steps to Getting Your Patient Experience Plan on Track

As hospitals and other healthcare organizations continue to focus on the patient experience (PX), healthcare leaders are frequently in …

Date posted: September 23, 2015

Categories: Articles - Patient Experience

Hurry Up and Change this 100 Year-Old Hospital

There’s a new role emerging in hospitals and health systems around the country: the Patient Experience Professional (PXP). That title varies from …

Date posted: July 16, 2015

Categories: Articles - Service Excellence