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Written By: Kristin Baird

Culture change is never fast. It’s never easy. It can, however, be controlled. Unfortunately, far too many CEOs and members of the leadership team abdicate their …

Leandro DalleMule and Thomas H. Davenport, Review By: Angela Fieler

How do you define a “good read?” Does the material have to be engaging or entertaining? Do you have to feel compelled to do …

Written By: Janet Schulz, Senior Vice President – Consulting Division

At Baird Group, we provide a variety of leadership development sessions. As a consultant here, I also have a lot of …

Joe Tye and Bob Dent; Review By: Kristin Baird

Joe Tye and Bob Dent have captured the essence of what it takes to build and sustain a culture of ownership. In their book, Building a Culture of …

Written By: Angela Fieler

I recently had two “eye-opening” experiences as a customer – one as a patient, the other not – that generated eerily similar feelings and reinforced Baird Group teaching …

Written By: Kristin Baird, MHA, BSN, RN

The patient experience is a critical, and common, area of focus for healthcare organizations these days. Healthcare providers want to provide high quality, …

Written By: Janet Schulz, Senior Vice PresidentIf you believe, as we do at Baird Group, that it is vital that patients and families feel heard and are treated as partners in their care, then …

Written By: Kristin Baird, MHA, BSN, RN

If it’s good enough for millionaires, it should be more than good enough for healthcare professionals! Whether you call it the “Power Hour,” the “Sacred …

Written By: Janet Schulz, Sr. Vice President – Consulting Division

In every Baird Group educational offering, we talk about trust. How trust, when it exists between physician and patient, leads to …

Written By: Kristin Baird, RN, BSN, MHAHaving constructive conversations with employees is a common occurrence in the lives of managers. Unfortunately, even the most experienced and skilled manager …