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Posted by Kristin Baird

When it comes to creating a consistently positive patient experience there are three key words every leader and team member must adhere to. They are persistence, insistence …

Date posted: June 12, 2018

Categories: Training


Posted by Kristin Baird

One of the things I love about mystery shopping is that we can point out the stars who make the most positive impressions and who are living the organization’s brand …

Date posted: June 7, 2018

Categories: Employee Relations Recognition


Posted by Kristin Baird

Grief is a lonely process. As a healthcare provider, I’ve seen grief throughout my career. I’ve been on the side of tragedy and loss where I was the one helping others walk …

Date posted: May 22, 2018

Categories: Compassion


Posted by Kristin Baird

An aspiring athlete can read dozens of books and watch hundreds of videos on great basketball techniques, but chances are good that will have minimal effect. Unless they, …

Date posted: May 15, 2018

Categories: Coaching