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Posted by Kristin Baird

I was recently doing a coaching and engagement workshop for a group of healthcare leaders. During the discussion, a group of participants said that they don’t bother …

Date posted: February 27, 2019

Categories: Uncategorized


Posted by Kristin Baird

It’s not unusual for us to hear that past training efforts just didn’t stick. When we drill down to learn what had been done in the past and how it was delivered, we’re …

Date posted: February 21, 2019

Categories: Coaching


Posted by Kristin Baird

Communication is at the core of the patient/provider relationship. While both verbal and non-verbal communication come into play during every encounter, it is often the …

Date posted: February 19, 2019

Categories: Communication


Written By: Kristin Baird, RN, BSN, MHA

 “Perfect is the enemy of good” is an aphorism that is widely attributed to Voltaire, but others have made similar points:

Confucius: “Better a diamond …

Date posted: February 12, 2019

Categories: Articles - Leadership


Posted by Kristin Baird

After touring hundreds of hospitals and healthcare facilities in the course of my career, I am still amazed at the number of handmade signs taped on doors, windows, and …

Date posted: February 7, 2019

Categories: Mystery Shopping