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Posted by Kristin Baird

I’m pretty sure no one sets out to be a soul-crushing manager. In fact, most of us start with really good intentions. So with all these great intentions, how do we get …

Date posted: December 11, 2018

Categories: Leadership Managing


My team and I have been on the road doing culture assessments for various health systems recently and have found some common denominators among the organizations that struggle with engagement, …

Date posted: November 21, 2018

Categories: Employee Engagement


Posted by Kristin Baird

20 years ago that I first wrote about the merits of creating behavior-based service standards as a way to articulate clear expectations. Setting standards may seem basic, …

Date posted: November 1, 2018

Categories: Uncategorized


Posted by Kristin Baird

When it comes to improving the patient experience, don’t forget volunteers. Healthcare organizations benefit from millions of hours of volunteer time and energy every year, …

Date posted: October 24, 2018

Categories: Training