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Written By: Angela Fieler, MPA, CMQ/OE, Baird Group Consultant

I’ve been working in healthcare for a long time – 78% of my life, to be exact.And it seems, no matter what level of the organization …

Date posted: September 20, 2016 | Author: | Comments Off on Communication

Categories: Articles - Coaching


Written By: by Kristin Baird, RN, BSN, MHA

The phrase “culture is king” is thrown around quite a bit in business circles and yet, if you talk to business leaders, you’ll find that there aren’t …

Date posted: September 19, 2016 | Author: | Comments Off on Culture is King: But Only if You Do These Three Things

Categories: Articles - Coaching


Written By: Angela Fieler, MPA, CMQ/OE, Baird Group Consultant

Patient satisfaction, and the patient experience have been in the spotlight for severalyears now, resulting in the emergence of a new …

Date posted: July 20, 2016 | Author: | Comments Off on Tactic Overload

Categories: Articles - Patient Experience


Written By: Angela Fieler, MPA, CMQ/OE, Baird Group Consultant

My husband and I recently purchased an RV. Before we drove off the lot, we had a two hour introduction to our new vehicle. At the end …

Date posted: June 23, 2016 | Author: | Comments Off on HCAHPS and the Used Car Salesman

Categories: Articles - Patient Experience


Written By: Kristin Baird, MHA, BSN, RN

Coach is a word that has multiple meanings. With football season approaching, it’s likely that the first thing to spring to mind when you hear this word is …

Date posted: June 18, 2016 | Author: | Comments Off on It’s Everybody’s Job: Coaching the Coaches

Categories: Articles - Coaching


Jay W. Lorsch and Emily McTague, Review by Janet Schulz

The cover story of the April 2016 Harvard Business Review is titled “Culture is not the Culprit.” The sub-title is “When organizations are …

Date posted: April 27, 2016 | Author: | Comments Off on Good Read: Culture is not the Culprit

Categories: Book Reviews


James R. Detert and Ethan R. Burris, Review By: Janet Schulz

At Baird Group, as we work with organizations to transform their cultures and improve the patient experience, a key strategy we discuss …

Date posted: April 13, 2016 | Author: | Comments Off on Good Read: Can Your Employees Speak Freely?

Categories: Book Reviews


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