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Posted by Kristin Baird

How do I lose weight? Eat less and move more. Simple facts, but not always easy to execute consistently. It doesn’t mean easy.

A few days ago, I was having a coaching …

Date posted: November 19, 2019 | Author: | Comments Off on Simple isn’t the same as easy

Categories: Leadership


Posted by Kristin Baird

Yesterday I was in a department store, poring through the racks, looking for a simple, white blouse. Mind you, I could have gone online and browsed a million sites, but I …

Date posted: November 7, 2019 | Author: | Comments Off on Do you work here?

Categories: Customer Service Skills


Posted by Kristin Baird 

Organizations that want to achieve the best possible patient experience need everyone on board and taking ownership of the experience.  Ownership can’t be lip service. …

Date posted: October 31, 2019 | Author: | Comments Off on This is what ownership looks like!

Categories: Customer Service Patient Experience


Written By: Kristin Baird, RN, BSN, MHA

Culture, in its simplest definition, is “how we really do things around here.” Regardless of the written policies, codes of conduct, and wall-mounted …

Date posted: October 18, 2019 | Author: | Comments Off on Unwritten Rules Shape Culture

Categories: Articles - Leadership


Posted by Kristin Baird

Face it. Dig beneath any organizational issue and you’re likely to unearth varying degrees of communication problems. Organizations are, after all, comprised of people and …

Date posted: October 15, 2019 | Author: | Comments Off on Gossip is a Culture Cancer – Here’s the Cure

Categories: Communication


Posted by Kristin Baird

I recently did a presentation to healthcare marketers and played a game of “Never have I ever” to kick it off. Participants were asked to self-disclose several things, like …

Date posted: October 10, 2019 | Author: | Comments Off on Put Your Courage to the Test

Categories: Leadership


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