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Kevin Stranberg is a skilled strategist, trainer, and facilitator. Kevin helps our healthcare clients understand the customer perspective when tackling service and culture issues. Kevin began working …


Angela Fieler is a skilled consultant focused on strategic planning, leadership development, operational excellence, customer service, training, and facilitation. Her consulting practices are founded …


With over 25 years of experience in patient care, healthcare marketing, business development, and administration, Kristin Baird is a talented speaker and consultant with a passion for service …


THE BAIRD GROUP STORY

Since 1994, Baird Group has been on a mission to make healthcare better for patients and the people who serve them as a leading healthcare management consulting …


Posted by Kristin Baird

That is a question weighing on everyone’s minds today. As more and more news reports tell us there will be no “getting back to normal”. We must ask; what is the new normal? …

Date posted: April 16, 2020

Categories: Culture Organization Building Blocks