Kevin Stranberg is a skilled strategist, trainer, and facilitator. Kevin helps our healthcare clients understand the customer perspective when tackling service and culture issues. Kevin began working …
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Angela Fieler is a skilled consultant focused on strategic planning, leadership development, operational excellence, customer service, training, and facilitation. Her consulting practices are founded …
With over 25 years of experience in patient care, healthcare marketing, business development, and administration, Kristin Baird is a talented speaker and consultant with a passion for service …
THE BAIRD GROUP STORY
Since 1994, Baird Group has been on a mission to make healthcare better for patients and the people who serve them as a leading healthcare management consulting …
Written By: Kristin Baird, RN, BSN, MHA
The term “patient and family-centered care” has taken on new meaning in the throes of the COVID-19 pandemic. Most of what we, in healthcare, have held up as …
Written By: Angela Fieler, MPA, CMQ/OE, Senior Consultant
I will admit that I have a touch of cabin fever. I self-quarantined for two weeks after returning from Seattle, just after the first …
Posted by Kristin Baird
That is a question weighing on everyone’s minds today. As more and more news reports tell us there will be no “getting back to normal”. We must ask; what is the new normal? …
