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Posted by Angela Fieler

Newsflash!  Compassion fatigue is real.  I’m not sure I believed that until today.  Today, I wanted to strangle someone who I love dearly.  I was the living, breathing …

Date posted: September 24, 2019 | Author: | Comments Off on Compassion Fatigue is Real

Categories: Employee Engagement Employee Relations


Posted by Kristin Baird

Hospital boards of directors play a crucial role in setting overall strategy for the hospitals they serve. And, because hospitals are vital community resources, serving on …

Date posted: September 17, 2019 | Author: | Comments Off on Keeping the Board in the Loop on Patient Experience

Categories: Leadership Managing


Posted by Kristin Baird

Over the years, I’ve tried to stay in touch with my college friends. Of course, it isn’t always easy when juggling nursing careers, family, and further education. 

This …

Date posted: September 5, 2019 | Author: | Comments Off on People are Quitting Your Culture

Categories: Culture Organization Building Blocks


Posted by Kristin Baird

Yesterday I was at a stoplight behind a car with bumper stickers that said, “Proud parent of an honor student.” We love to celebrate success, don’t we? You won’t see bumper …

Date posted: August 29, 2019 | Author: | Comments Off on Proud to be Average?

Categories: HCAHPS Patient Experience Patient Satisfaction


Posted by Kristin Baird

Mark Twain said, “The two most important days in your life are the day you are born and the day you find out why.”  Finding your “why” is finding your purpose. I find that …

Date posted: August 20, 2019 | Author: | Comments Off on Bring Your Purpose to Work

Categories: Employee Engagement Employee Relations


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