Posted by Kristin Baird
The TV commercials look great. The website is up and is getting rave reviews. The growth strategy and marketing plans are on schedule, but patient volume remains the same. …
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Posted by Kristin Baird
Everyone has some baggage. For some, it’s as small as a sandwich bag, but for others, baggage is as weighty as a full moving van. What we choose to carry is fully up to us. …
Posted by Kristin Baird
We are such creatures of habit. It is that tendency that causes us to look past the things that can diminish a positive customer experience. Often times as a result of …
By: Angela Fieler, MPA, CMQ/OE, Senior Consultant
In his new book, Justin Bariso set out to inspire people like me, who measured their emotional intelligence but didn’t really apply the concepts. …
Written By: Kristin Baird, RN, BSN, MHA
The CEO just walked into your office and says – “Get these scores up now!” What do you do? How do you react? The CEO and other senior leader priorities …
Posted by Kristin Baird
Culture is created and sustained by the stories told by its people. When you think about your organization, what stories are being shared? How are you seeking stories? …
Posted by Kristin Baird
Holiday time means decorations, parties, gifts and traditions for many of us. But not everyone gets to spend them with friends and family. Hospitals are a 24/7/365 …
Written By: Kristin Baird, RN, BSN, MHA
We live in a time of rampant change—impacted both by changing laws and regulations and constantly emerging technology. Nowhere is this more true than in the …
Written By: Angela Fieler, MPA, CMQ/OE, Senior Consultant
I recently completed my certification as an Executive Coach, which included documenting 50 hours of coaching. As I reviewed my notes in …
Posted by Kristin Baird
I’m pretty sure no one sets out to be a soul-crushing manager. In fact, most of us start with really good intentions. So with all these great intentions, how do we get …
