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The topic of rounding is nothing new for healthcare leaders. For years we’ve talked about purposeful rounding. It’s important to ask questions that focus on what is going well and what they need. But …

There’s an old saying, “The only people who like change are wet babies.” But change is good, right? Well, it can be, but human nature is to resist change. We like what we know. We like what is …

It can be tough to measure emotion. We send out patient surveys and comb the data for clues as to what we can do to improve our care, but at the end of the day, it’s not just the logistics of service …

Hope Really Isn’t a Strategy
by Angela Fieler

Many years ago, my husband introduced me to the comedy of Brian Regan. If you’ve never heard of him, you can find many of his routines on YouTube. He …

It seems everybody wants a magic wand to fix culture and live the organizational values. Immediately. The reality is that your culture wasn’t shaped in a week, nor will it be shifted quickly. One of …

A few years ago, I was invited to meet with the executive team of a healthcare system. The team included two CEOs – one led the hospitals and the other oversaw the medical practices. While waiting in …

Connecting to purpose can make all the difference in engagement and job satisfaction. To counteract the Great Resignation or the “Big Quit” plaguing the country, we must look closely at the way we do …

In today’s healthcare world, staying closely connected to your staff is crucial to retention and engagement. One of the best ways to do this is by conducting stay interviews. It’s a great way to help …

While burnout runs rampant in healthcare, leaders must do everything within their power to replenish themselves and connect with their team members in a meaningful way. Frontline staff and managers …

Many years ago, when I was first starting to do culture-shifting work, I learned a technique for showing employees that they were being heard. We put out an organization-wide request for employees to …