It’s often difficult to comprehend everything that factors into the patient experience. The simplest way to summarize it is with people, processes and place.
When looking at the people element, …
Search Results for:
We often hear people say, “Keep your eye on the prize,” in reference to goals. In patient experience terms, that “prize” often refers to the patient satisfaction scores.
The problem with this line …
Written By: Kristin Baird, RN, BSN, MHA
Everybody loves a great story. For healthcare professionals that’s a great thing because, within the walls of our organizations, every day, there are …
Review by: Kristin Baird, RN, BSN, MHA
Storytelling is a great way to engage your employees in your mission, vision and values, yet many leaders hesitate to tell stories, thinking, “I’m not a …
Posted by Kristin Baird
https://youtu.be/mYHYe_cf6DM
Training is more than a one-and-done approach. To make your training stick, you need to follow a 4-step process: pre-work, training, …
Posted by Kristin Baird
Stories shape cultures and the organization’s brand. Yet storytelling is often underrated or delegated to the communication department as a task. Fostering a storytelling …
Posted by Kristin Baird
One of my favorite workshops to deliver is “Coaching for Engagement and Improved Performance”. Why? Because I love to see lightbulbs going on as participants start to make …
Posted by Kristin Baird
I was recently doing a coaching and engagement workshop for a group of healthcare leaders. During the discussion, a group of participants said that they don’t bother …
Posted by Kristin Baird
It’s not unusual for us to hear that past training efforts just didn’t stick. When we drill down to learn what had been done in the past and how it was delivered, we’re …
Posted by Kristin Baird
Communication is at the core of the patient/provider relationship. While both verbal and non-verbal communication come into play during every encounter, it is often the …
