Archive: Employee Engagement

The Employee Tune-Up: Conducting a Stay Interview

In today's reality of the Great Resignation, or the Great Reshuffle as some have called it, staying connected with your employees is critical. It's easier said than done, though, with busy schedules and often-understaffed units. One essential tool I recommend for keeping employees ...

Staffing Issues? How You Say Goodbye Matters

Nearly every healthcare leader is struggling with staffing issues. It can be painful when someone turns in their resignation, especially when retention is already a problem. How you say goodbye matters, so be mindful of your reaction. It can make ...

If You See Something, Say Something

If You See Something, Say Something, by Angela Fieler In July 2010, the Department of Homeland Security (DHS) launched a national campaign to train state and local law enforcement to recognize behaviors and indicators of terrorism and terrorism-related crime. They then ...

Lead is a Verb, Not an Email

Lead is a Verb, Not an Email By Angela Fieler I’ve seen an alarming leadership trend lately. I suppose it started when the pandemic required that leaders distance themselves from their teams as a matter of safety. Leadership became more of ...

Living Your Values vs Window Dressing

A thriving, engaged culture starts with having substantive values. It means living them with unwavering consistency. People will rally around a shared vision and values when they are concise and sincere. Anything less is just window dressing.  Connecting Values with Social Issues I was ...

You’re Not a Mind Reader

In today’s healthcare world, staying closely connected to your staff is crucial to retention and engagement. One of the best ways to do this is by conducting stay interviews. It's a great way to help you understand what is working ...

Burnout Re-Ignited With One Question

While burnout runs rampant in healthcare, leaders must do everything within their power to replenish themselves and connect with their team members in a meaningful way. Frontline staff and managers alike are exhausted, making it difficult to focus on the ...

Dump the Pebble from Your Shoe

Many years ago, when I was first starting to do culture-shifting work, I learned a technique for showing employees that they were being heard. We put out an organization-wide request for employees to identify little irritations at work. We thought ...

Beware the Holiday Hospital

It’s almost Christmas which means your already-hard-working staff is now working holiday shifts. It’s always a balance between maintaining high-quality care and leaving a little space and time for some lighthearted festivities. Years ago, I heard a healthcare leader talk about ...