December 2nd, 2024
You’ve likely read the many media stories these days about hospitals that are closing or laying off staff because they simply can’t stay competitive. Recently Becker’s reported on 68 hospitals and health systems cutting jobs.
In an environment where patients and ...
August 13th, 2024
As I mentioned in my last blog post, burnout is rampant among healthcare leaders. Yet, despite feeling the stress and overwhelm that comes with that burnout, many leaders find themselves unable to delegate effectively.
Why? From what I’ve observed as I ...
July 30th, 2024
The foundation of my healthcare background is public health. That’s where I started my career and I maintain a passion for addressing community health needs through my work with healthcare organizations of all types and sizes.
Rural Healthcare Challenges
Recently, some of ...
July 16th, 2024
How do you learn best? Some of us are visual learners. Some auditory. Some tactile. But all of us can benefit from the power of learning with others. In leadership development, a cohort is a group of people who come ...
July 8th, 2024
For the past two years I have had the pleasure of working with a CEO who puts culture first and his results are phenomenal. Turnover dropped from 29% in 2022 to 1.74% to date in 2024, engagement has increased significantly, ...
April 16th, 2024
It’s been decades since Peter Drucker first said, “Culture eats strategy for breakfast.” His words ring more true today than ever. When healthcare organizations compete for talent, salary may get candidates in the door, but it’s culture that will entice ...
February 13th, 2024
Medical staff turnover is rampant, but it doesn’t have to be if we start listening to our new employees BEFORE their exit interviews.
I recently heard a case study from a large academic medical center about their Medical Assistants (MAs) leaving ...
November 6th, 2023
We get a lot of interesting requests for training and addressing specific culture issues at Baird Group, but a recent discussion still has me shaking my head. A large medical group contacted us for service excellence training. The person contacting ...
October 5th, 2023
Over the years, I have worked with countless leaders who feel they are stuck and unable to elevate their culture further. What I have found repeatedly is a lack of awareness of how their own culture-killing habits are what keep ...
June 19th, 2023
First Impressions Leave Lasting Impressions
Blog: Angela Fieler
In training, I often say first impressions are the gift that keeps on giving. Long after you have forgotten an encounter with a patient or family member, the first impression you made may live ...