Archive: Culture Catalyst

Want Employee Engagement? Ask these 3 questions.

It is no secret that engaged employees deliver a better customer experience and have lower turnover. Yet, knowing this data and knowing how to improve employee engagement are two very different things. I recently had a senior leader tell me, ...

I Don’t Have Time

Say these four words often enough and you’ll believe it without a doubt. Leaders who take our course, Be the Leader Nobody Wants to Leave, often tell us that they don’t have time to round, coach, or do stay interviews.  Being ...

Talk is Cheap When it Comes to Taking Care of Staff

I just had a disheartening coaching conversation with a new leader who works in an organization that claims to take good care of their staff. This new leader, “Angie” is trying to address a severe staffing shortage in creative ways. ...

Example spreads like flesh-eating bacteria

Posted by Kristin Baird It’s no secret that leaders are crucial in driving culture, especially when it comes to modeling and holding team members accountable for service behaviors. We have been working with an organization on making necessary culture shifts. One of ...