It’s been decades since Peter Drucker first said, “Culture eats strategy for breakfast.” His words ring more true today than ever. When healthcare organizations compete for talent, salary may get candidates in the door, but it’s culture that will entice ...
Medical staff turnover is rampant, but it doesn’t have to be if we start listening to our new employees BEFORE their exit interviews. I recently heard a case study from a large academic medical center about their Medical Assistants (MAs) leaving ...
We get a lot of interesting requests for training and addressing specific culture issues at Baird Group, but a recent discussion still has me shaking my head. A large medical group contacted us for service excellence training. The person contacting ...
Over the years, I have worked with countless leaders who feel they are stuck and unable to elevate their culture further. What I have found repeatedly is a lack of awareness of how their own culture-killing habits are what keep ...
First Impressions Leave Lasting Impressions Blog: Angela Fieler In training, I often say first impressions are the gift that keeps on giving. Long after you have forgotten an encounter with a patient or family member, the first impression you made may live ...
Organizations are built on the ability of their leaders to guide and inspire others. While some people possess natural leadership abilities, it is crucial to recognize that leadership skills can be learned and honed. Everyone can develop the ability to ...
Creating a positive workplace culture is essential but it won’t happen by sheer will. It's not enough to simply communicate the mission and vision once and expect the desired culture to manifest itself and stick. To truly shape your desired ...
Company culture plays a vital role in shaping the success of any organization, regardless of the industry. In healthcare, where the stakes are high and the work is demanding, a strong company culture is critical. A healthcare organization's culture influences employee ...
If You See Something, Say Something, by Angela Fieler In July 2010, the Department of Homeland Security (DHS) launched a national campaign to train state and local law enforcement to recognize behaviors and indicators of terrorism and terrorism-related crime. They then ...
Patient experience literature is loaded with information about best practices. It’s tempting to dive right in and start implementing these tactics but without a supportive culture, even the best, best practices will fail. We see it all the time. Leaders from ...
