Words matter. They always have and always will. Words shape culture and can take on their own lives if we aren’t careful. That’s why it’s vital for healthcare leaders to be aware of using, and …
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Corporate executives often argue over whether training is an investment or an expense, this debate is a particularly hot topic in the healthcare arena due to the high cost of employee training. …
Culture by Design: Three Steps to Make it Happen
The phrase “culture is king” is thrown around quite a bit in business circles and yet, if you talk to healthcare leaders, you’ll find that there …
Your Internal Monologue can Sabotage your Leadership
Millions of messages play in your head all day, every day without the slightest awareness. Although they may seem innocuous, these mental …
The Art of Storytelling for Leaders – 4 Steps to Structure Compelling Stories
Storytelling has long been an essential part of leadership because of the role it plays in sharing customs and …
Grip Hearts and Engage Minds through Storytelling
When my father was dying, I sat by his bedside, holding his hand. Someone, I think it was my sister, told me I should go home and get some …
Training that Sticks: 4 Simple Steps to Achieving Great ROI
Leaders often tell me that their customer service training didn’t work. What they mean is that it didn’t result in improving patient …
Leading Through Upheaval: Get Vulnerable
Healthcare has been in a constant state of change to the point of upheaval for months on end, putting even the most resilient and courageous to the …
Are You the Roadblock to Innovation and Progress?
Pick up any business journal and you’ll likely find an article or two on the importance of innovation. But are you and your organization really …
Cheryl is an experienced coach helping established and emerging healthcare leaders. Her coaching skills are founded in years of clinical practice as an RN, several senior executive positions …
