Posted by Kristin Baird
I was recently doing a coaching and engagement workshop for a group of healthcare leaders. During the discussion, a group of participants said that they don’t bother …
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Posted by Kristin Baird
It’s not unusual for us to hear that past training efforts just didn’t stick. When we drill down to learn what had been done in the past and how it was delivered, we’re …
Posted by Kristin Baird
Communication is at the core of the patient/provider relationship. While both verbal and non-verbal communication come into play during every encounter, it is often the …
Posted by Kristin Baird
I see it all the time -The beautifully framed statements of “commitment to service” hanging within arm’s reach of the organization’s biggest standards contradictions.
It …
Posted by Kristin Baird
Having an engaged workforce and loyal patients doesn’t happen by chance. And it won’t happen with just one smile-lesson-type class. You need to foster a culture of …
Review by: Kristin Baird, RN, BSN, MHA
The 5 Second Rule is a self-help book written to help you overcome procrastination, feel more confident and overcome fears. As I listened to the book, I …
Written By: Kristin Baird, RN, BSN, MHA
“Perfect is the enemy of good” is an aphorism that is widely attributed to Voltaire, but others have made similar points:
Confucius: “Better a diamond …
Posted by Kristin Baird
After touring hundreds of hospitals and healthcare facilities in the course of my career, I am still amazed at the number of handmade signs taped on doors, windows, and …
Posted by Kristin Baird
In all the years that I have been consulting on culture and patient experience, I’ve only come across two organizations that didn’t have stated values. In both cases, the …
Posted by Kristin Baird
Have you ever had someone give you truth that shocked or embarrassed you, but you knew it was for your own good? Whether it’s spinach in your teeth or the proverbial toilet …
