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Posted by Kristin Baird

I was recently doing a coaching and engagement workshop for a group of healthcare leaders. During the discussion, a group of participants said that they don’t bother …

Date posted: February 27, 2019 | Author: | Comments Off on You don’t have to coach all high performers

Categories: Uncategorized


Posted by Kristin Baird

It’s not unusual for us to hear that past training efforts just didn’t stick. When we drill down to learn what had been done in the past and how it was delivered, we’re …

Date posted: February 21, 2019 | Author: | Comments Off on Coach, Mentor & Model Service Behaviors

Categories: Coaching


Posted by Kristin Baird

Communication is at the core of the patient/provider relationship. While both verbal and non-verbal communication come into play during every encounter, it is often the …

Date posted: February 19, 2019 | Author: | Comments Off on Communication is Like a Dance

Categories: Communication


Posted by Kristin Baird

Having an engaged workforce and loyal patients doesn’t happen by chance. And it won’t happen with just one smile-lesson-type class. You need to foster a culture of …

Date posted: February 12, 2019 | Author: | Comments Off on Feedback Improves Employee Engagement and Patient Experience

Categories: Communication


Written By: Kristin Baird, RN, BSN, MHA

 “Perfect is the enemy of good” is an aphorism that is widely attributed to Voltaire, but others have made similar points:

Confucius: “Better a diamond …

Date posted: February 12, 2019 | Author: | Comments Off on Is Perfectionism Hindering Your Progress?

Categories: Articles - Leadership


Posted by Kristin Baird

After touring hundreds of hospitals and healthcare facilities in the course of my career, I am still amazed at the number of handmade signs taped on doors, windows, and …

Date posted: February 7, 2019 | Author: | Comments Off on What your signs say about your company

Categories: Mystery Shopping


Posted by Kristin Baird

Have you ever had someone give you truth that shocked or embarrassed you, but you knew it was for your own good? Whether it’s spinach in your teeth or the proverbial toilet …

Date posted: January 31, 2019 | Author: | Comments Off on What You Don’t Know Can Hurt You

Categories: Mystery Shopping


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