Especially when leading remote and hybrid staff. Do you know who said, “Change is the only constant?” The Greek philosopher Heraclitus, who lived back in 535-475 BCE. Imagine if he were around to see how change is impacting us today! Dealing with ...
When You Spot Toxicity, Nip It In The Bud! Her team members were leaving in droves. Droves. The turnover in her department was staggering compared to the rest of the organization. People were miserable. They were afraid. They were being bullied. And ...
What Happens When Your Bot Can't Solve the Problem I typed "talk to a human." The chatbot said: "I don't understand your question." I tried "representative." The chatbot said: "I don't understand." I tried "none of the above." The chatbot ...
Start with a clear definition As we work with healthcare organizations to improve both the employee and patient experience, we’re often met with the same quandary. How do we build a better culture without being heavy-handed? Policies won’t move people. It’s important ...
We’re a goal-oriented society, and leaders tend to be goal-oriented people. They’re always moving forward and taking steps to achieve the next goal, cross the next hurdle, or achieve the next milestone. In the process, though, something gets left behind. Honoring ...
I was talking to a colleague recently who shared an experience that many of us can likely relate to. She said she had identified a compelling case for improving patient access at her medical center and a clear gap that could ...
Chances are you’ve worked for a micromanager during the course of your career. I know I have. In fact, I’ve known plenty of micromanagers over the years. And, almost universally, I’ve found that they are very resistant to admitting their ...
Leadership takes grit. Sometimes that means dealing with temporary discomfort to achieve a healthy culture. During a group coaching session with our Be the Leader Nobody Wants to Leave cohort, one of my colleagues recently said, “Don’t trade temporary discomfort for ...
A few weeks ago, I was feeling really stuck trying to navigate through a life-altering problem. After our home burned in May, it has been months of back and forth with insurance which is preventing us from moving forward to ...
Generating trust through transparency We hear a lot about transparency as a key element of leadership and healthy culture, but what does it actually mean to employees—and more importantly, to you as a leader? Transparency is important because there’s a ...
