There’s No Try in Leadership
I was recently coaching an executive whose team had failed to meet a stated goal. He wanted to give them another chance to try, so I asked him to make a list of things he could do differently to get ...
Archive: Leadership
Deal Breakers and Hot Buttons
Posted by Kristin Baird All of us need to be in touch with our core values, but leaders, in particular, need to be crystal clear about what they define as deal-breakers in their working relationships. When I am coaching healthcare leaders, one ...
Stop Being a Wimp and Start Leading
Posted by Kristin Baird There is a four-letter word that stifles even the best leaders. FEAR. I’ve heard people use an acronym – Forget Everything And Run. That certainly won’t get a leader very far. The mantra I like to use ...
What are Your Big Rocks?
Posted by Kristin Baird Years ago, I attended a time-management seminar. One of their key concepts really stuck with me. The presenter had a glass cylinder filled to the top with big rocks, small pebbles, and sand. On the table beside ...
Simple isn’t the same as easy
Posted by Kristin Baird How do I lose weight? Eat less and move more. Simple facts, but not always easy to execute consistently. It doesn’t mean easy. A few days ago, I was having a coaching call with a senior executive who ...
Put Your Courage to the Test
Posted by Kristin Baird I recently did a presentation to healthcare marketers and played a game of “Never have I ever” to kick it off. Participants were asked to self-disclose several things, like whether or not they knew the current patient ...
Keeping the Board in the Loop on Patient Experience
Posted by Kristin Baird Hospital boards of directors play a crucial role in setting overall strategy for the hospitals they serve. And, because hospitals are vital community resources, serving on the board makes members stewards of an important community asset. As ...
How to Become a Soul-crushing Micromanager
Posted by Kristin Baird I’m pretty sure no one sets out to be a soul-crushing manager. In fact, most of us start with really good intentions. So with all these great intentions, how do we get there? By being a micromanager. ...
Who’s Got Your Back
Posted by Kristin Baird I know I’ve said it before, but patient experience professionals (PXPs) cannot go it alone. In addition to engaging stakeholders from operations, it is vital to have an executive sponsor who can run interference and ensure you have ...
PXPs – Agents of Change
Posted by Kristin Baird Patient experience professionals (PXPs) often see themselves as the worker bees managing dozens of tasks and carrying the weight of the patient experience solely on their shoulders. This can be a dangerous, career- limiting mindset. As a ...
