Throughout my years consulting on company culture, engagement, and patient experience, I have only encountered a few organizations that did not have stated values. In both cases, their CEOs dismissed values as "fluff." After hearing that, it was clear they ...
Creating an ideal culture in your healthcare organization requires a deep commitment to ongoing communication. Leaders cannot expect to convey their message effectively by saying it just once. Instead, it takes a well-planned and thoughtful strategy - or drumbeat messaging ...
Leadership is all about setting an example and inspiring others to follow your lead. A great leader is someone who is transparent, ethical, and accountable. When it comes to maintaining standards, a leader needs to set clear goals and objectives, ...
Across the country, legions of disengaged workers punch the clock daily. Their managers either don't realize, don't care (if they're disengaged themselves), or just don't know what to do about it. In today’s world with tight staffing and limited talent ...
Empathy is what puts the care into healthcare. Without it, patients become just a number, just a case, just a disease. The same goes for your staff. Without empathy, you risk your staff losing interest in their job and the ...
Every hospital we’ve ever worked with has a series of expectations for their staff members related to the patient experience. Things like addressing patients by their preferred name or taking responsibility for trash or spills are usually on the list. Your ...
The difference between mediocre workers and top performers is not the goals they set but rather the accountability they have for achieving their goals. I often find that lack of accountability is the one thing most likely to impede progress. ...
Leading in a VUCA World Blog by Angela Fieler 2023 has arrived, and with it has come social media posts of all kinds about resolutions, plans, and priorities for the new year. I regularly check in with my coaching clients. We talk ...
As each year ends and a new one begins, I have a few rituals. I watch the ball drop with my loved ones. I celebrate with a family gathering on New Year's Day. And, I take some time to reflect ...
In today's reality of the Great Resignation, or the Great Reshuffle as some have called it, staying connected with your employees is critical. It's easier said than done, though, with busy schedules and often-understaffed units. One essential tool I recommend for keeping employees ...
