In my experience, organizations can only create a consistently positive patient experience when they foster a culture of ownership. This starts when leaders help every employee to see his connection to the organization’s success. It requires a mindset that is ...
Keeping in close touch with both the patients and the staff is key when it comes to creating a more patient-centered culture. A leader sends a strong message that service is a top priority and not just lip service, simply ...
Have you ever had a difficult employee, who you’ve had to repeatedly coach, or counsel, because of marginal performance and toxic attitude? They may somehow manage to improve just enough to get by. Imagine that this toxic employee shows up one ...
As we wrap up 2020, and look to the future, it is crucial that leaders take stock of what the past year revealed about us as people and as leaders. What did the challenges show you about yourself related to: ResilienceCommunicationPrioritizationAbility ...
If you’re like me, you’re probably sick of hearing phrases like, “unprecedented times,” and “new normal”. Perhaps these phrases are so popular because we just don’t know what to call the phase that we’re in. I was recently listening to ...
We live and work in uncertain times where change is a constant. With the amount of change and demands upon us, resilience is essential. Healthy cultures strive for resiliency at individual, unit, and organizational levels. People and organizations develop resilience. ...
I was recently coaching an executive whose team had failed to meet a stated goal. He wanted to give them another chance to try, so I asked him to make a list of things he could do differently to get ...
Posted by Kristin Baird All of us need to be in touch with our core values, but leaders, in particular, need to be crystal clear about what they define as deal-breakers in their working relationships. When I am coaching healthcare leaders, one ...
Posted by Kristin Baird There is a four-letter word that stifles even the best leaders. FEAR. I’ve heard people use an acronym – Forget Everything And Run. That certainly won’t get a leader very far. The mantra I like to use ...
Posted by Kristin Baird Years ago, I attended a time-management seminar. One of their key concepts really stuck with me. The presenter had a glass cylinder filled to the top with big rocks, small pebbles, and sand. On the table beside ...
