Improve patient experience and employee engagement with targeted training and development.
We believe that healthcare workers share a strong desire to help others, but they need training and development to create an optimal patient experience and person-centered care.
One size doesn’t fit all when it comes to coaching. Healthcare leaders needs differ from the frontline and medical staff. Baird Group leadership development courses build skills for coaching, mentoring, modeling, and managing to align everyone with the mission, vision and values. This creates greater consistency in the customer experience, ultimately building patient loyalty and employee retention.
Every Encounter. Every Customer. Every time.
Baird’s healthcare customer service training builds skills to improve HCAHPS scores while fostering ownership and engagement at all levels. Frontline staff learn skills for a better patient experience while leaders learn how to coach for greater consistency. Physician training focuses on communication and patient engagement.