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Posted by Kristin Baird

The lobby was breathtaking with a beautiful water feature and sculptures in bronze and blown glass. The registration staff was friendly and efficient in professional and …

Date posted: October 18, 2018

Categories: Customer Service Patient Experience


Posted by Kristin Baird

I know I’ve said it before, but patient experience professionals (PXPs) cannot go it alone. In addition to engaging stakeholders from operations, it is vital to have an …

Date posted: September 25, 2018

Categories: Leadership


Posted by Kristin Baird

Patient experience professionals (PXPs) often see themselves as the worker bees managing dozens of tasks and carrying the weight of the patient experience solely on their …

Date posted: September 13, 2018

Categories: Leadership


Posted by Kristin Baird

How do you react when someone compliments you? After the polite thank you, how do you really process the compliment? If you’re like many people, you may dismiss it and move …

Date posted: September 11, 2018

Categories: Compassion


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