Written By: Kristin Baird, RN, BSN, MHA
The CEO just walked into your office and says – “Get these scores up now!” What do you do? How do you react? The CEO and other senior leader priorities …
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Posted by Kristin Baird
Culture is created and sustained by the stories told by its people. When you think about your organization, what stories are being shared? How are you seeking stories? …
Posted by Kristin Baird
Holiday time means decorations, parties, gifts and traditions for many of us. But not everyone gets to spend them with friends and family. Hospitals are a 24/7/365 …
Written By: Kristin Baird, RN, BSN, MHA
We live in a time of rampant change—impacted both by changing laws and regulations and constantly emerging technology. Nowhere is this more true than in the …
Written By: Angela Fieler, MPA, CMQ/OE, Senior Consultant
I recently completed my certification as an Executive Coach, which included documenting 50 hours of coaching. As I reviewed my notes in …
Posted by Kristin Baird
I’m pretty sure no one sets out to be a soul-crushing manager. In fact, most of us start with really good intentions. So with all these great intentions, how do we get …
Posted by Kristin Baird
The term quality assurance or QA has been around since the start of the Industrial Revolution. Simply put – it is a process or system for monitoring products or services to …
My team and I have been on the road doing culture assessments for various health systems recently and have found some common denominators among the organizations that struggle with engagement, …
Last week I had the pleasure of attending the National Center for Healthcare Leadership’s (NCHL) conference on human capital in Chicago. I heard a number of great speakers and walked away inspired …
Written By: Kristin Baird, RN, BSN, MHA
Volunteers are a mainstay in most healthcare organizations, dedicating millions of hours of service each year through their efforts. Whether they’re at …
