I recently had two “eye-opening” experiences as a customer – one as a patient, the other not – that generated eerily similar feelings and reinforced Baird Group teaching …
The patient experience is a critical, and common, area of focus for healthcare organizations these days. Healthcare providers want to provide high quality, …
Written By: Janet Schulz, Senior Vice PresidentIf you believe, as we do at Baird Group, that it is vital that patients and families feel heard and are treated as partners in their care, then …
If it’s good enough for millionaires, it should be more than good enough for healthcare professionals! Whether you call it the “Power Hour,” the “Sacred …
Written By: Kristin Baird, RN, BSN, MHAHaving constructive conversations with employees is a common occurrence in the lives of managers. Unfortunately, even the most experienced and skilled manager …
It is rare that I work with an organization that, at one point or another in our engagement, doesn’t ask for some kind of training. I can usually judge a …
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