Drama can be a sneaky culprit that invades your work life, weaving its way into the fabric of your culture. Drama isn’t always the “Oh-my-God-this-is-horrible” type. It can be more subtle but still …
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Posted by Kristin Baird
The importance of being present
I wrote a series about a patient undergoing a long course of chemotherapy, a few years ago. This course of treatment was one chapter in a …
Every day I pick up industry new. I’m bombarded with stories about layoffs, budget cuts and hospital closings. These are very uncertain times in the healthcare. The uncertainty puts healthcare …
Posted by Kristin Baird
Someone once defined integrity for me as, “Doing the right thing even when no one is watching.” Integrity then, is a close first cousin to ownership. If your team members …
Written By: Kristin Baird, RN, BSN, MHA
Setting patient experience improvement goals is easy. Achieving them, however takes perseverance. Healthcare delivery is complex and there is no …
Review by: Angela Fieler, MPA, CMQ/OE, Consultant
As the holiday season draws to a close and I reflect on what was, what is, and what is to come, I realize how many things I have to be grateful …
Posted by Kristin Baird
This time of year, you can hardly escape discussions and articles about New Year’s resolutions. While resolutions are good for defining aspirations, they are notorious for …
Every person has the power to do things differently – better than the last time. It takes just one thing. Not a policy. Not a procedure. Just a personal commitment.
I see it all the time when …
Written By: Angela Fieler, MPA, CMQ/OE
Here at the Baird Group, one of our “drum beat” messages is that the culture of an organization ultimately defines the patient experience. We reinforce …
Written By: Kristin Baird, RN, BSN, MHA
Employee engagement is top-of-mind in the healthcare industry these days with a confluence of factors impacting the industry—from consumerism, value-based …
