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Written By: Kristin Baird, RN, BSN, MHA

 It takes only about 8 seconds to make a first impression when talking with someone face-to-face, but data shows that it is anywhere between 1/40th of a …

Date posted: September 17, 2017 | Author: | Comments Off on Don’t Lose Them at “Hello”!

Categories: Articles - Service Excellence

Written By: Kristin Baird, RN, BSN, MHA

There is no doubt that employee and patient engagement are inextricably linked. That’s just common sense. After all, if employees are engaged they will be …

Date posted: August 14, 2017 | Author: | Comments Off on 6 Steps for Improving Employee Engagement

Categories: Articles - Tools You Can Use

As Baird Group works with clients to transform culture and improve the patient experience, a vital element we address is communication. When we assess cultures in healthcare settings, we often find …

Date posted: August 7, 2017 | Author: | Comments Off on Good Read: The Science of Pep Talks

Categories: News

Leandro DalleMule and Thomas H. Davenport, Review By: Angela Fieler

How do you define a “good read?” Does the material have to be engaging or entertaining? Do you have to feel compelled to do …

Date posted: June 14, 2017 | Author: | Comments Off on Good Read: What’s Your Data Strategy?

Categories: Book Reviews

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