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Last week I conducted several workshops with nurse leaders. One of the exercises we did helped them to evaluate their own positive and negative experiences as patients. As we listened and shared …

Date posted: January 30, 2018 | Author: | Comments Off on Trust is the Center of the Patient Experience

Categories: Patient Experience


Posted by Kristin Baird

The importance of being present

I wrote a series about a patient undergoing a long course of chemotherapy, a few years ago. This course of treatment was one chapter in a …

Date posted: January 23, 2018 | Author: | Comments Off on Being fully present boosts patient experience

Categories: Compassion


Every day I pick up industry new. I’m bombarded with stories about layoffs, budget cuts and hospital closings. These are very uncertain times in the healthcare. The uncertainty puts healthcare …

Date posted: January 18, 2018 | Author: | Comments Off on What Every Healthcare Worker Needs to Hear Today

Categories: Leadership


Review by: Angela Fieler, MPA, CMQ/OE, Consultant

 As the holiday season draws to a close and I reflect on what was, what is, and what is to come, I realize how many things I have to be grateful …

Date posted: January 5, 2018 | Author: | Comments Off on “Do You See What I See?” – blog by Tiffany Christensen

Categories: Book Reviews


Every person has the power to do things differently – better than the last time. It takes just one thing. Not a policy. Not a procedure. Just a personal commitment.

I see it all the time when …

Date posted: December 19, 2017 | Author: | Comments Off on The Power of One isn’t Complicated

Categories: Coaching


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