At Baird Group, our team delivers insightful observations, customized service strategies, and training.
Baird Group is a results-oriented consulting group specializing in customer service …
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Kate Smillie is a Project Manager for the Baird Group’s Mystery Shopping Division. Kate joined the Baird Group in November of 2012. She brings with her over 20 years of customer service and account …
Dr. Keith Mausner attended the University of Colorado School of Medicine, where he graduated with honors and as a member of Alpha Omega Alpha. He completed residency training in emergency medicine, …
Angela Fieler is a skilled consultant focused on strategic planning, leadership development, operational excellence, customer service, training, and facilitation. Her consulting practices are founded …
With over 25 years of experience in patient care, healthcare marketing, business development, and administration, Kristin Baird is a talented speaker and consultant with a passion for service …
WHO WE ARE: THE BAIRD GROUP STORY
Since 1994, Baird Group has been on a mission to make healthcare better for patients and the people who serve them. A leading healthcare management consulting …
Written By: Kristin Baird, RN, BSN, MHA
The term “patient and family-centered care” has taken on new meaning in the throes of the COVID-19 pandemic. Most of what we, in healthcare, have held up as …
