Brian Schanen is a corporate video producer and strategist. He has worked with numerous small businesses and non-profit organizations to produce and integrate video into their marketing and business …
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Hillary Baird is a results-oriented professional with a proven track record for improving overall operations, system efficiencies, and customer satisfaction. In addition to her 20 years of rich …
Featured Presentations: Healthcare Leadership Speakers
Many organizations frequently call upon Baird Group to share our expertise at healthcare leadership events. We can provide speakers who address …
Achieving Strategic Objectives Through Mystery Shopping
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Case Studies: Mystery Shopping & Training Improves Service Scores
Baird Group was …
You’ve done the employee engagement survey – Now what?
Healthcare organizations spend tens of thousands of dollars to assess employee engagement—only to get stuck on the next steps. We see it …
Organizational Culture Assessment & Healthcare Management Strategies
The Culture Catalyst – Four-stage Approach to Living Mission, Vision & Values
In chemistry, several …
Deep-Dive Culture Assessment
Improving Patient Experience
You’ve got plenty of HCAHPS and employee engagement survey data. You’ve tried all the “best practice” tactics for improving …
Transformational” is the term most frequently used to describe Baird Group’s healthcare consulting.
Anyone can deliver a tactic. We support transformation with our magnifying glass …
Baird Group Research
Healthcare mystery shopping, patient focus groups and interviews help leaders understand the patient experience by offering insights that you can’t otherwise …
