Written By: Kristin Baird, RN, BSN, MHA
Baird Group has been a trailblazer in the field of medical mystery shopping for more than 15 years now and we’ve learned a lot along the way. So have our …
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Posted by Kristin Baird
It’s Nurse’s Week and I am loving all the inspiring and heart-warming articles and ads giving recognition to this most trusted profession. It’s great that once a year we …
Posted by Kristin Baird
It’s pretty common for me to get calls from healthcare leaders who are struggling with physician HCAHPS scores. It’s also common for me to learn that there are little or no …
The other day I was talking to a manager who was working hard to improve the patient experience in her department. She had done a wonderful job presenting the “why” and “how” to create a positive …
How are you inviting patient engagement?
Patient engagement is a priority for many organizations. It seems that everywhere I look there is another piece of technology being release along with …
We all judge our experiences differently. What is most important to me, may not be at the top of someone else’s list. And vice versa – what someone else sees as most important may not matter at all …
Written By: Kristin Baird, RN, BSN, MHA
Imagine a workplace where employees, supervisors, managers, senior leaders, physicians and other clinicians all felt comfortable giving and receiving …
Review by: Kristin Baird, RN, BSN, MHA
What does culture and patient experience have to do with starfish? More than you might think. In their book, the Starfish and the Spider, Brafman and …
Posted by Kristin Baird
We’re understaffed – 3 words that shake patient confidence
I cannot think of one time in my career when I heard caregivers complain about being overstaffed. Being …
Surprises can be exciting when it comes to birthday gifts, but patients really don’t appreciate surprises. When I interview patients about what is most important to them about their care, being …
