Written by: Brian Boyle, Review by: Kristin Baird
In my role as a healthcare consultant, I often say, “We are human beings caring for human beings.” I am always looking for stories from caregivers …
Written By: Angela Fieler, MPA, CMQ/OE, Baird Group Consultant
I’ve been working in healthcare for a long time – 78% of my life, to be exact.And it seems, no matter what level of the organization …
Written By: by Kristin Baird, RN, BSN, MHA
The phrase “culture is king” is thrown around quite a bit in business circles and yet, if you talk to business leaders, you’ll find that there aren’t …
Written By: Angela Fieler, MPA, CMQ/OE, Baird Group Consultant
Patient satisfaction, and the patient experience have been in the spotlight for severalyears now, resulting in the emergence of a new …
Written By: Kristin Baird, MHA, BSN, RN
Over the past few years, there’s been a new role emerging in healthcare—the Patient Experience Professional, or PXP. It’s an important, but not an easy, …
Written By: Kristin Baird, MHA, BSN, RN
Face it. Physicians can be intimidating. Patient Experience Professionals (PXPs), though, can’t afford to let intimidation keep them from providing the …
Written By: Angela Fieler, MPA, CMQ/OE, Baird Group Consultant
My husband and I recently purchased an RV. Before we drove off the lot, we had a two hour introduction to our new vehicle. At the end …
Written By: Kristin Baird, MHA, BSN, RN
Coach is a word that has multiple meanings. With football season approaching, it’s likely that the first thing to spring to mind when you hear this word is …
Written By: Kristin Baird, MHA, BSN, RN
Providing an exceptional patient experience is at the top of most healthcare leaders’ “to do” list these days and for many good reasons. First, caring for …
Jay W. Lorsch and Emily McTague, Review by Janet Schulz
The cover story of the April 2016 Harvard Business Review is titled “Culture is not the Culprit.” The sub-title is “When organizations are …
