A few weeks ago, I accompanied my daughter when she had an emergency admission for appendicitis. As always, there was the waiting game for tests and results in the ED. Patients crave information when …
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In the competitive world of healthcare, customer service has the biggest impact on an organization’s reputation and success. Your brand is a promise. It should reflect your commitment to delivering a …
In an increasingly competitive healthcare landscape, customer service remains pivotal in defining a facility’s success. Often, it’s the little things that make all the difference – the seemingly …
In the world of healthcare, ensuring a positive, first-time customer experience is paramount. From the first phone call to the final billing experience and everything in between, healthcare …
In every healthcare facility, there is a host of unsung heroes whose sole purpose is to provide care and compassion to those in need. These dedicated healthcare workers are driven by an unwavering …
Effective leadership is a delicate balancing act that requires managing a diverse range of employees. Each department contains employees with varying levels of skill, engagement, life experiences, …
Last week, I joined my daughter on a business trip to take care of her three children while she conducted a two-day workshop in Atlanta. What I didn’t realize when we departed, is that the trip would …
Char Learson drives organizational success through her expertise in cultural transformation. Known for her exceptional skills as a physician and leadership coach, mentor, and healthcare executive, …
In the realm of leadership, words and actions are powerful tools that, when aligned, can create a profound impact on team engagement and loyalty. It’s not enough for leaders to simply articulate …
Nursing, often referred to as a noble profession, is widely recognized for its dedication to caring for patients and improving their well-being. From providing essential medical care to offering …
