It is no secret that engaged employees deliver a better customer experience and have lower turnover. Yet, knowing this data and knowing how to improve employee engagement are two very different …
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The other day I was listening to a speaker who reminded us to think back on a teacher who made a difference in our lives and reach out to thank them. This past year, as parents have had to take over …
Science has proven what the heart has always known. That gratitude changes lives. I personally try to begin each day with my gratitude list. It keeps me both grounded and optimistic. We all do better …
There is a phenomenon among newly-minted managers. When someone presents a problem, they often feel the need to fix it because, after all, they are now the manager. Fixing presents two problems. …
Stories are the backbone of culture. And like culture, they must be orchestrated by design to be most impactful.
Quantitative data is essential in moving organizations toward specific goals. You …
Say these four words often enough and you’ll believe it without a doubt. Leaders who take our course, Be the Leader Nobody Wants to Leave, often tell us that they don’t have time to round, coach, or …
Burnout in healthcare was on the rise prior to COVID, now the pandemic has shined a bright light on a growing problem.
Years ago, I worked for someone who confidently declared, “Burnout is a …
If you don’t know where you want to go, then it doesn’t matter which path you take.” ― Lewis
Healthcare leaders, as well as travelers, can benefit from the Cheshire Cat’s wisdom shared in Alic …
I just had a disheartening coaching conversation with a new leader who works in an organization that claims to take good care of their staff. This new leader, “Angie” is trying to address a severe …
