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When I coach executive teams on culture transformation, one of the first things I do is a communication audit. A few of the areas I look at include:

Channels used for communication (email, …

Date posted: March 25, 2024

Categories: Communication Leadership

Several years ago, as I was collecting stories from nurses about their work, I learned a very troubling fact. Most nurses I interviewed didn’t accept compliments from patients very well. They would …

Date posted: March 18, 2024

Categories: Communication - Nurses