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Stories are the backbone of culture. And like culture, they must be orchestrated by design to be most impactful. 

Quantitative data is essential in moving organizations toward specific goals. You …

Date posted: May 4, 2021

Categories: Medical Mystery Shopping


Say these four words often enough and you’ll believe it without a doubt. Leaders who take our course, Be the Leader Nobody Wants to Leave, often tell us that they don’t have time to round, coach, or …

Date posted: April 29, 2021

Categories: News


Burnout in healthcare was on the rise prior to COVID, now the pandemic has shined a bright light on a growing problem. 

Years ago, I worked for someone who confidently declared, “Burnout is a …

Date posted: April 27, 2021

Categories: Employee Engagement


I just had a disheartening coaching conversation with a new leader who works in an organization that claims to take good care of their staff. This new leader, “Angie” is trying to address a severe …

Date posted: April 20, 2021

Categories: News


In the play, Hello Dolly, Dolly Levi says, “Money is like manure. It’s not worth a thing unless you spread it around helping young things to grow.” Substitute the word money in this quote with the …

Date posted: April 6, 2021

Categories: Recognition


I’ve had a series of encounters as a customer lately that shed new light on characteristics of toxic culture. They demonstrate that a toxic cultures impede critical thinking.

The Home Security …

Date posted: March 23, 2021

Categories: Communication