Why the best healthcare leaders don’t choose—they integrate!
I was recently asked by someone in my leadership course whether it was better to do coaching in real time, or when it’s scheduled. There …
Search Results for:
When Performance Problems Points to Deeper Cultural Issues
Someone once told me, “You can’t see the picture when you’re inside the frame.”
In other words, when you are too close to a problem and …
You asked for it, but are you ready?
Patient experience still ranks among healthcare executives’ top concerns, and we’re often brought in to help organizations dig deeper into what’s behind their …
Wait a minute, maybe it’s me…”
I’m an idea person. I’m creative, and I like to think of new possibilities—“We can do this!,” “We can do that!” But not everybody gets as excited by my ideas as …
Six Leadership Lessons from Nature’s Ultimate Team Players
I’ve always been fascinated by ants. Not that they’d be welcome at my next picnic, but they are intriguing, resourceful, and resilient …
Compassion is the Foundation of Human-Centered Care
This past week has been one of the most taxing in my life. Losing our home to a fire that destroyed everything has been devastating but, as with …
Bridging the gap between service standards and daily habits
Have you ever experienced a moment when you spot a glaring gap between what an organization says about itself and what you experience? I …
How to build cultural immunity in your organization
Bullying isn’t an issue that happens only on playgrounds. It happens in the workplace as well. Healthcare organizations are, in fact, often a …
Supportive leadership drives innovation
I was at a meeting recently where the speaker was sharing her successes in improving her company’s approach to recruiting. Her results were definitely …
Knowing when you need to get out of the way to help your team grow
Those of us in the healthcare industry tend to be caring people—that’s what drew us into the profession. But, sometimes, our …
