People often think good communication is how we speak and write, but listening is even more vital in good communication than what you say. This is especially true in the virtual world.
Too often, …
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Your culture determines many things, but today especially, it is a determinant of how well your organization will fare through the pandemic. What you say and what you do always matter. When people …
A client recently asked me if Baird offered a leadership competency model. The question confused me because every product we offer contains a leadership competency component. I asked more probing …
I love gardening almost as much as I love coaching. In reality it’s not much of a stretch to see similarities between the two.
This spring I planted dahlias in large pots on my patio. The plants …
There’s little doubt that virtual visits are here to stay, and for good reason. Consumers appreciate the convenience and added level of safety while we navigate the pandemic.
While patients have …
Patients gain confidence when healthcare organizations deliver on their promises. This starts with the first impression, and appointment access. But the minute you let down the consumer with …
That’s a hefty order. I recently conducted in-depth interviews with CNOs from across the country. During the interviews, the majority said that weak leadership at the department level is a major part …
Testing the pages function I built
First it was a phone call. Then I got an email. Then I got a text. Each step was a different communication designed to reassure me that every measure was being taken to protect me from contracting …
Turnover is costly in every profession, but in nursing it takes its toll. Not only financially, but it affects quality, safety, and service. The 2020 NSI National Health Care Retention & RN Staffing …
