Posted by Kristin Baird
Every healthcare leader wants their associates to live up to the mission, vision and values (MVV). One excellent way to make that happen consistently, is to spot people …
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Posted by Kristin Baird
How does a leader get everyone to achieve optimal performance? One sure way is to make clear expectations from the beginning.
Over the past several years of coaching …
Posted by Kristin Baird
We help organizations maneuver culture change. And the difference between the ones who succeed and those who struggle comes down to a couple of significant factors. For one …
Posted by Kristin Baird
How do I lose weight? Eat less and move more. Simple facts, but not always easy to execute consistently. It doesn’t mean easy.
A few days ago, I was having a coaching …
Posted by Kristin Baird
This question must be answered when leading an organization through culture change. Yet, many leaders don’t take the time to clearly articulate the vision for the culture …
Posted by Kristin Baird
When we talk about best practices in customer service, it’s not unusual to hear all the reasons it won’t work here, or it can’t be done. It can be done. I’ve seen it …
Posted by Kristin Baird
Yesterday I was in a department store, poring through the racks, looking for a simple, white blouse. Mind you, I could have gone online and browsed a million sites, but I …
Posted by Kristin Baird
When you ask most people in healthcare why they chose their careers, they will tell you that they wanted to help others. That internal drive to serve others can get buried …
Posted by Kristin Baird
Organizations that want to achieve the best possible patient experience need everyone on board and taking ownership of the experience. Ownership can’t be lip service. …
Review by: Angela Fieler, MPA, CMQ/OE, Senior Consultant
Search for the word “leadership” in Google or on Amazon, and you will see that there is no shortage of research studies or publications …
