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Teaching to the test” is a phrase used in education to refer to the common practice among many educators who tailor their instructions to focus on what students will find on the many standardize …

Date posted: February 9, 2016 | Author: | Comments Off on Why You Shouldn’t Be “Teaching to the Test” When Trying to Boost Patient Satisfaction Scores

Categories: Articles - Patient Experience


Three Steps to Getting Your Patient Experience Plan on Track

As hospitals and other healthcare organizations continue to focus on the patient experience (PX), healthcare leaders are frequently in …

Date posted: September 23, 2015 | Author: | Comments Off on Tactics without Traction

Categories: Articles - Patient Experience


Hurry Up and Change this 100 Year-Old Hospital

There’s a new role emerging in hospitals and health systems around the country: the Patient Experience Professional (PXP). That title varies from …

Date posted: July 16, 2015 | Author: | Comments Off on Taking a Seat at the Table

Categories: Articles - Service Excellence


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