Healthcare labor shortages are nothing new. In fact, we’ve been grappling with shortages of various kinds for many years. Demand ebbs and flows as does the availability of qualified …
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Baird Group has been conducting healthcare mystery shopping—or secret shopping—research since 1994. We were a pioneer in this type of research in the healthcare industry and we’ve conducted 1000’s of …
We talk often about the importance of organizational values and espoused culture
matching employees’ reality. Saying you’re committed to supporting employees and
providing a healthy work-life …
A friend of mine told me about an experience she had recently while accompanying her husband to a procedure that, while not life-threatening, was serious. The staff were attentive and friendly, but …
In our last blog post we took a look at skills gaps that are impacting industries including healthcare, making it difficult to fill key roles. Here we take a look at a seemingly contradictory trend …
For those in the trenches, the healthcare skills gap likely comes as no surprise. You’re well aware of the positions you’re struggling to keep filled and the challenges you’re facing in finding and …
In the “old days” it was common wisdom that polite people didn’t pursue conversations about politics or religion with others. It just wasn’t done. But, as they say, that was then—and this is now. …
You’re in the cafeteria when a political ad comes on the television, prompting a heated discussion among a group of employees on their lunch break.
A patient asks you what you think about the …
Last week we talked about the challenges healthcare leaders face in navigating change and bringing their organizations along with them on the change journey. We talked about the importance of tilling …
To say that change is a constant is trite because it’s true—especially in healthcare. Even before the pandemic, healthcare was a constantly changing and shifting industry. But the pandemic brought a …
