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Many organizations frequently call upon Baird Group to share our expertise at healthcare leadership events. We can provide speakers who address the following topics:

Coaching for Engagement and …


Mystery shopping & training improves service scores 

Baird Group was presented with the problem that customer service employees lacked the skills to deliver excellent patient experience. Through …


You’ve done the employee engagement survey – Now what?

Healthcare organizations spend tens of thousands of dollars to assess employee engagement—only to get stuck on the next steps. We see it all …


Healthcare Management Strategies

The Culture Catalyst – Four-stage Approach to Living Mission, Vision & Values

In chemistry, several elements can sit side by side with little or no change …


Deep-Dive Culture Assessment

Improving Patient Experience

You’ve got plenty of HCAHPS and employee engagement survey data. You’ve tried all the “best practice” tactics. So why aren’t you seeing …


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