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Several months ago, we did a full day workshop with a team of healthcare leaders on “Creating an Engaged Workforce”. It’s always inspiring for me to be able to work with leaders at the front line. …

Date posted: November 5, 2020

Categories: Patient Experience


Moods are contagious. If you’ve ever been dragged into someone’s drama in the workplace, you know how damaging it can be to staff morale.  One person gossiping or finding fault in others sends a …

Date posted: November 3, 2020

Categories: Patient Experience


The adage goes, people leave their bosses, not their jobs. But would fewer people leave their jobs if their managers acted more like coaches than bosses? Managing typically employs a set of skills …

Date posted: October 15, 2020

Categories: Coaching


If you’re like me, you’re probably sick of hearing phrases like, “unprecedented times,” and “new normal”. Perhaps these phrases are so popular because we just don’t know what to call the phase that …

Date posted: October 13, 2020

Categories: Leadership


We live and work in uncertain times where change is a constant. With the amount of change and demands upon us, resilience is essential.  Healthy cultures strive for resiliency at individual, unit, …

Date posted: October 8, 2020

Categories: Leadership


At Baird Group, we define coaching as a supportive relationship that fosters learning, transformation and growth. Helping others to grow and reach their potential is one of the most rewarding aspects …

Date posted: October 6, 2020

Categories: Coaching