Chances are you’ve worked for a micromanager during the course of your career. I know I have. In fact, I’ve known plenty of micromanagers over the years. And, almost universally, I’ve found that they …
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Leadership takes grit. Sometimes that means dealing with temporary discomfort to achieve a healthy culture.
During a group coaching session with our Be the Leader Nobody Wants to Leave cohort, one …
A few weeks ago, I was feeling really stuck trying to navigate through a life-altering problem. After our home burned in May, it has been months of back and forth with insurance which is preventing …
Generating trust through transparency
We hear a lot about transparency as a key element of leadership and healthy culture, but what does it actually mean to employees—and more importantly, to you …
Engaging Hearts and Minds for Effective Healthcare Leadership
Healthcare is built on a foundation of science. Whether we’re looking at evidence-based practice in nursing, evidence-based practice in …
AI spotlights the need for human connection
You may or may not realize it but many of the conversations you have with the companies and brands you’re a customer or client of aren’t taking place …
The costly disconnect between what we advertise and what we can actually deliver
Healthcare is notorious for its silos—departments that are hyper-focused on their own work but fail to fully …
How bad-mouthing teammates can destroy patient trust
I had an opportunity recently to accompany a family member to an appointment for major surgery. I always learn a lot at these visits and am …
The difference between talking about values and actually living them
Culture, in its simplest definition, is how you really do things. It’s how you make decisions, how you treat each other, and what …
The Problem with “One-and-Done” Training
Here’s a scenario that’s all too familiar in the healthcare industry. Leadership has decided that there’s a need to raise the bar on service excellence …
