But there’s something you can do to drive desired behaviors.
Empathy is a trait that is generally considered a “must have” in healthcare. But what is empathy? And can it be trained or developed in …
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The leadership question that changes everything.
During a recent leadership coaching session, one of my colleagues, Kwesi Johnson posed a brilliant question to the group: “Are you more like a …
There’s a saying you’ve probably heard: “People don’t care how much you know until they know how much you care.”
That’s particularly true in healthcare. Think about the typical patient/physician …
Understanding patient experience and what influences decision-making is a strategic priority across the healthcare industry. But getting inside the heads of consumers can’t be achieved solely with …
When 57% of employees leave their jobs—and their companies—because of their managers, you can’t afford not to invest in developing your frontline leaders. The paradox is this: healthcare executives …
We’re a goal-oriented society, and leaders tend to be goal-oriented people. They’re always moving forward and taking steps to achieve the next goal, cross the next hurdle, or achieve the next …
Holiday schedules can be variable and chaotic and those without direct patient care responsibilities often take time off to be with their families. But, in healthcare organizations, of course, …
Orientation programs are notorious for being boring. Death by PowerPoint. Endless forms. A parade of presenters sharing policies and procedures.
Yet, despite all of this, many new hires walk out …
You’ve probably seen it happen. Maybe you’ve even been part of it.
Leaders gather in a conference room. Maybe their communication advisors are part of the meeting. Together they create and …
I can’t tell you how many times I’ve been in a room with the C-suite and heard comments about nursing or other departments. “Why are they always whining?,” they’d ask. This in response to requests …
