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Posted by Angela Fieler

You know how the story starts: “It was the best of times, it was the worst of times…” How many people do or could use this opener to describe a recent healthcare …

Date posted: April 25, 2019

Categories: Patient Centered Patient Experience


We often hear people say, “Keep your eye on the prize,” in reference to goals. In patient experience terms, that “prize” often refers to the patient satisfaction scores.

The problem with this line …

Date posted: March 28, 2019

Categories: Patient Experience


Posted by Kristin Baird

https://youtu.be/mYHYe_cf6DM

Training is more than a one-and-done approach. To make your training stick, you need to follow a 4-step process: pre-work, training, …

Date posted: March 14, 2019

Categories: Training


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