Posted by Kristin Baird
These three words are the simplest, most recognizable instructions in the world. The standard for shampoo and conditioner, applies to other areas of life. Take front line …
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Posted by Kristin Baird
Whenever we do patient experience skills training with physicians, inevitably one of them will say, “I learned this in medical school. Tell me something I don’t …
Posted by Kristin Baird
I was recently talking with a manger who was complaining about the amount of time she spent recruiting, interviewing and onboarding new employees. She had marginal employee …
Written By: Kristin Baird, RN, BSN, MHA
We’ve just celebrated Hospital Week and Nurses Week, two of many national recognition events designed to recognize the efforts of those involved in …
Review by: Angela Fieler, MPA, CMQ/OE, Senior Consultant
Book by: Gary Chapman and Paul White
In their book, The 5 Languages of Appreciation in the Work Place, Gary Chapman and Paul White do a …
Last week was Nurses Week. It thrilled me to see everything from billboards to news articles, balloons and other fanfare celebrating this great profession of ours. I didn’t want to blog about Nurses …
Posted by Angela Fieler
I had the opportunity to observe a primary care physician interact with an elderly patient yesterday. The physician was sitting at eye level with the patient, making good …
There are millions of things healthcare providers can learn from lab values and imaging results. But it’s important to remember that those are indicators of the physical condition and not a whole …
Innovations in technology have helped to make great strides in improving the patient experience. That is, when they are used. Take the patient portal for example. My team and I recently conducted …
Posted by Angela Fieler
You know how the story starts: “It was the best of times, it was the worst of times…” How many people do or could use this opener to describe a recent healthcare …
