Every hospital we’ve ever worked with has a series of expectations for their staff members related to the patient experience. Things like addressing patients by their preferred name or taking …
Search Results for:
The difference between mediocre workers and top performers is not the goals they set but rather the accountability they have for achieving their goals. I often find that lack of accountability is the …
We know the ties between patient experience and employee engagement are clear. We also know disengagement can wreak havoc on patient experience and team morale.
I hear from many leaders that feel …
Leading in a VUCA World
Blog by Angela Fieler
2023 has arrived, and with it has come social media posts of all kinds about resolutions, plans, and priorities for the new year. I regularly check …
As each year ends and a new one begins, I have a few rituals. I watch the ball drop with my loved ones. I celebrate with a family gathering on New Year’s Day. And, I take some time to reflect on the …
How patient-centered is your organization?
by Angela Fieler
One of the “big name” hospital systems with a great reputation has just moved into our area. They bought a small, independent hospital …
Burnout, work-life balance, and sheer exhaustion plague healthcare today leading to higher turnover than ever before. Healthcare workers are being asked to work more hours and are often …
Rising Above a Toxic Environment
by Angela Fieler
I went to the grocery store this morning and noticed something strange. Everybody I crossed paths with was looking down at the ground and their …
In today’s reality of the Great Resignation, or the Great Reshuffle as some have called it, staying connected with your employees is critical. It’s easier said than done, though, with busy schedules …
Nearly every healthcare leader is struggling with staffing issues. It can be painful when someone turns in their resignation, especially when retention is already a problem. How you say goodbye …
