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What if you walked into your favorite coffee shop one day and discovered that you couldn’t order your usual “customized” coffee? You’d be served caffeinated black coffee or nothing at all. Many …

Date posted: January 1, 2008 | Author: | Comments Off on Is Your Leadership Style One Size Fits None?

Categories: Articles - Leadership


Written By: Kristin Baird, RN, BSN, MHA

 Everybody appreciates a pat on the back. The problem is that sometimes supervisors, managers and other organizational leaders are simply too busy, and too …

Date posted: December 11, 2007 | Author: | Comments Off on Using Recognition to Build Engagement

Categories: Articles - Employee Relations


You’d be hard-pressed today to find a healthcare organization—especially a hospital—that didn’t conduct some form of patient or resident satisfaction survey. Whether it’s a survey supported by a …

Date posted: October 1, 2007 | Author: | Comments Off on Data, Data Everywhere and Not a Drop of Information: 4 ways to drill down patient satisfaction

Categories: Articles - Patient Experience


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