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Physician performance is a topic that is of the utmost importance to patients, but often difficult to address within an organization. Baird Group offers opportunities for physicians that enable them …


Power of One

Make your healthcare customer service training stick like glue

So, how do we get your customer service training to stick like glue?

At Baird Group, we created training modules …


Effective Leaders Create Great Organizational Cultures

Leaders set the tone for organizational culture by reinforcing values, fostering ownership, setting clear expectations, and holding people …


It hurts when patients or good employees leave.

At Baird Group, we believe providing training for healthcare professionals is one of the best ways to instill trust among patients and staff. When …


Once customers experience what the Baird Group has to offer, they wonder why they didn’t hire us sooner.

Here’s a sample of some Baird Group testimonials and reviews of our …


It hurts when patients, employees, or providers leave you. That is why we are committed to helping you develop organizations no one wants to leave.

Founder Kristin Baird is a registered nurse …


The Baird Group team delivers insightful observations, customized service strategies, and training.

Baird Group is a results-oriented consulting group specializing in customer service improvement …


Nathan joined Baird Group in January 2017 as a Project Assistant and Scheduler.  He advanced to Project Coordinator and Scheduler in October 2017.  Nathan is a crucial part of the Project …


Kate Smillie is a Project Coordinator for the Baird Group’s Mystery Shopping Division. Kate joined the Baird Group in November of 2012. She brings with her over 20 years of customer service and …


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