When healthcare leaders set out to train staff, it’s important to have a plan to get a return on investment, or ROI from Training
Customer service training only sticks when the training event is …
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I recently heard a fascinating statistic. According to research from NRC Health, when people feel they are treated as unique, they are 312% more likely to rate your organization as excellent. The …
I heard an incredible story last week about a father’s journey through his daughter’s childhood cancer. One thing the father said struck me to the core. He said, “Technology didn’t save …
It’s been decades since Peter Drucker first said, “Culture eats strategy for breakfast.” His words ring more true today than ever. When healthcare organizations compete for talent, salary may get …
A few years ago, I started working with two hospitals to train and embed nurse coaches in inpatient units. Their goal was to provide staff with ongoing feedback on behaviors tied to quality, safety, …
Many things in healthcare require skill development and reinforcement. Sometimes those things require mandatory training to ensure quality and safety. But just because it’s mandatory doesn’t mean it …
When I coach executive teams on culture transformation, one of the first things I do is a communication audit. A few of the areas I look at include:
Channels used for communication (email, …
Several years ago, as I was collecting stories from nurses about their work, I learned a very troubling fact. Most nurses I interviewed didn’t accept compliments from patients very well. They would …
Yesterday, I was doing physician communication training with a large group of doctors. To give context, I showed them their current patient experience scores focused on physician communication. One …
A few months ago, I was doing leadership development in a critical access hospital. The CEO is a strong leader and fairly new to his role. He has a clear vision of where he wants to take the …
