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Posted by Kristin Baird

There is a four-letter word that stifles even the best leaders. FEAR. I’ve heard people use an acronym – Forget Everything And Run. That certainly won’t get a leader very …

Date posted: February 11, 2020 | Author: | Comments Off on Stop Being a Wimp and Start Leading

Categories: Leadership


Posted by Kristin Baird

Years ago, I attended a time-management seminar. One of their key concepts really stuck with me. The presenter had a glass cylinder filled to the top with big rocks, small …

Date posted: January 30, 2020 | Author: | Comments Off on What are Your Big Rocks?

Categories: Goal Setting Leadership


Posted by Kristin Baird

When it comes to setting the course for transforming culture, you won’t get far until you know where you’re going. What’s your vision for the culture of the future? Can you …

Date posted: January 23, 2020 | Author: | Comments Off on You won’t get far without direction

Categories: Patient Experience


Posted by Kristin Baird

On any given day, a significant percentage of hospitalized patients are there as a result of unplanned admissions, creating psychological stress and uncertainty for both …

Date posted: January 21, 2020 | Author: | Comments Off on Patient Experience During Unplanned Admissions

Categories: Patient Experience


Posted by Kristin Baird

Healthcare organizations have been measuring patient satisfaction and employee satisfaction for years.  Patients articulate evidence of satisfaction when, during rounds, …

Date posted: January 16, 2020 | Author: | Comments Off on Satisfaction isn’t Loyalty

Categories: Patient Experience Patient Satisfaction


Posted by Kristin Baird

I recently got a call from a Chief Experience Officer (CXO) who said her CEO was in a frenzy because a board member had had a bad experience with one of their medical …

Date posted: January 14, 2020 | Author: | Comments Off on Don’t Assume. Validate Your Patient Experience.

Categories: Patient Experience


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