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Since 1994, Baird Group has been on a mission to make healthcare better for patients and the people who serve them as a leading healthcare management consulting …

Written By: Kristin Baird, RN, BSN, MHA

The term “patient and family-centered care” has taken on new meaning in the throes of the COVID-19 pandemic. Most of what we, in healthcare, have held up as …

Date posted: April 22, 2020 | Author: | Comments Off on Patient Experience in the Age of COVID-19

Categories: Articles - Service Excellence

Posted by Kristin Baird

That is a question weighing on everyone’s minds today. As more and more news reports tell us there will be no “getting back to normal”. We must ask; what is the new normal? …

Date posted: April 16, 2020 | Author: | Comments Off on What’s Next?

Categories: Culture Organization Building Blocks

Posted by Kristin Baird

While healthcare grapples with the COVID-19 crisis, it’s difficult to focus on anything else. At the same time, it is important that leaders begin thinking about, and …

Date posted: April 2, 2020 | Author: | Comments Off on Get Ready for Recovery

Categories: Employee Engagement Employee Relations

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