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Written By: Angela Fieler, MPA, CMQ/OE, Senior Consultant

 Recently, I have noticed that trust, or more accurately, a lack of trust, has become a common theme in the cultural assessments Baird …

Date posted: May 19, 2020

Categories: Articles - Employee Relations


Your White Paper is available for download


Many organizations frequently call upon Baird Group to share our expertise at healthcare leadership events. We can provide speakers who address the following topics:

Coaching for Engagement and …


Mystery shopping & training improves service scores 

Baird Group was presented with the problem that customer service employees lacked the skills to deliver excellent patient experience. Through …