Written By: Angela Fieler, MPA, CMQ/OE, Senior Consultant
Recently, I have noticed that trust, or more accurately, a lack of trust, has become a common theme in the cultural assessments Baird …
Search Results for:
Written By: Culture by Design, Not Default – 3 things leaders must do now
When we look back at 2020 I hope that we can look with pride at how we, in healthcare, seized the opportunities while …
Your White Paper is available for download
Posted by Kristin Baird
Face masks are part of the patient experience in a COVID-19 world. But this is the time to stress the importance of eye contact as well as verbal communication skills with …
Posted by Kristin Baird
Today’s news is laden with stories about the COVID-19 crisis and how it is affecting healthcare. I interview leaders about issues they are facing during COVID-19. The most …
Email Brian
Email Hillary
Many organizations frequently call upon Baird Group to share our expertise at healthcare leadership events. We can provide speakers who address the following topics:
Coaching for Engagement and …
Mystery shopping & training improves service scores
Baird Group was presented with the problem that customer service employees lacked the skills to deliver excellent patient experience. Through …
