Archive: Coaching

Are You Coachable? Take This Self-Assessment

Personal growth is a lifelong quest. I cannot think of one successful individual who says, “I’ve arrived. I’m finishedimproving.” There are always new things to learn about ourselves, our interactions, our communications, and our leadership abilities to name a few, ...

Want ROI From Training? – Leaders Must Do These 4 Things

When healthcare leaders set out to train staff, it's important to have a plan to get a return on investment, or ROI from Training Customer service training only sticks when the training event is seen as the beginning and not the end.  For over 25 years, I have been helping healthcare organizations ...

Nurse Coaches Improve Quality, Safety and Service

A few years ago, I started working with two hospitals to train and embed nurse coaches in inpatient units. Their goal was to provide staff with ongoing feedback on behaviors tied to quality, safety, and service. Their results have been ...

Beware the Toxic Superstar

A few months ago, I was doing leadership development in a critical access hospital. The CEO is a strong leader and fairly new to his role. He has a clear vision of where he wants to take the organization, and I honestly ...

Lead Is a Verb. Take Action Now

One of my colleagues often reminds our clients that the word lead is a verb and, as we learned in grade school, verbs are action words. So what actions are most important today? Coaching rises to the top. To Lead Is ...

Balancing Leadership: Engaging a Diverse Workforce

Effective leadership is a delicate balancing act that requires managing a diverse range of employees. Each department contains employees with varying levels of skill, engagement, life experiences, and enthusiasm. As a leader, you invest your time, energy, and resources into ...

Rising Above a Toxic Environment

Rising Above a Toxic Environment by Angela Fieler I went to the grocery store this morning and noticed something strange. Everybody I crossed paths with was looking down at the ground and their body language screamed defeat. Ever the optimist, I tried ...

Six Steps to Improve Employee Engagement

Employee and patient engagement are inextricably linked. If employees are engaged, they will be motivated and driven to fulfill the mission of the organization for which they work. In healthcare, that mission is all about providing exceptional patient experiences. But the ...

I’m Just Here for the Food

I’m Just Here for the Food, By Angela Fieler I was coaching an executive recently who was complaining that staff are “just not engaged.” I asked how he was defining employee engagement. At the root of his complaint was the fact that ...

Hope Really Isn’t a Strategy

Hope Really Isn’t a Strategy by Angela Fieler Many years ago, my husband introduced me to the comedy of Brian Regan. If you’ve never heard of him, you can find many of his routines on YouTube. He has several routines about healthcare. ...

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