Archive: Coaching

I’m Just Here for the Food

I’m Just Here for the Food, By Angela Fieler I was coaching an executive recently who was complaining that staff are “just not engaged.” I asked how he was defining employee engagement. At the root of his complaint was the fact that ...

Hope Really Isn’t a Strategy

Hope Really Isn’t a Strategy by Angela Fieler Many years ago, my husband introduced me to the comedy of Brian Regan. If you’ve never heard of him, you can find many of his routines on YouTube. He has several routines about healthcare. ...

One Bad Apple Will Spoil the Bunch

When it comes to building and sustaining a cohesive team, hiring for fit is key. One problem individual can unravel the fabric of the entire group. I don’t know a single experienced leader who hasn’t made a hiring mistake at some ...

The Best Investment Strategy May Not Be What You Think

Say the words investment strategy, and most of our minds immediately go to money and financial investments. But what if you shifted your thinking away from money to personal or professional development as an investment strategy? It’s January, so millions of ...

Blind Spots Can Fuel Bias in Healthcare

During a recent coach training, the participants and I had a lively discussion about how blind spots can fuel bias in healthcare. As part of their training, participants shadow hospitalists on inpatient units to assess interactions. They also give feedback ...

Avoiding Conflict Destroys a Leader’s Credibility

Leaders who want credibility with their teams won’t achieve that goal by avoiding conflict. In some ways, avoiding conflict is human nature. In fact, the path of least resistance is a law of nature. But that path of least resistance ...

Change is Here to Stay

Change is Here to Stay by Angela Fieler There is no doubt there has been a lot of change over the past 18 months. “What used to work just isn’t working anymore. I think it’s because my teams are more broken ...

Coaching a Know-It-All

Nobody loves coaching a know-it-all. We all know one or have worked with one. They’re the ones with the over-inflated ego who often begins sentences with, “Well, you know…” or “I always do it this way.” They are so confident that ...

Employee Engagement Flourishes in a Coaching Culture

  A coaching culture may be just what healthcare needs to improve employee engagement and retention during today’s Great Resignation. Peter Drucker famously said, “culture eats strategy for breakfast.” So, while you may spend weeks mapping out a comprehensive plan, it may be ...

3 Questions to Ask Before Assuming Bad Attitude

3 Questions to Ask Before Assuming Bad Attitude   I was coaching a new manager who said she was getting really frustrated with the bad attitudes of her team. She wanted them to deliver better customer service and felt they were being ...