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Posted by Kristin Baird

Patient experience professionals (PXPs) often see themselves as the worker bees managing dozens of tasks and carrying the weight of the patient experience solely on their …

Date posted: September 13, 2018

Categories: Leadership


Posted by Kristin Baird

How do you react when someone compliments you? After the polite thank you, how do you really process the compliment? If you’re like many people, you may dismiss it and move …

Date posted: September 11, 2018

Categories: Compassion


Workplace betrayal can have profound effect on both individuals and the entire culture. But how you manage it is up to you. You can be a victim which will keep you in a vulnerable state, or you can …

Date posted: August 23, 2018

Categories: Employee Relations


Posted by Kristin Baird

In our coaching work, we often team up with managers who need support in becoming better leaders. They often have mastered managing, but need support learning how to …

Date posted: August 9, 2018

Categories: Leadership