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Written By: Angela Fieler, MPA, CMQ/OE, Baird Group Consultant

I’ve been working in healthcare for a long time – 78% of my life, to be exact.And it seems, no matter what level of the organization …

Date posted: September 20, 2016

Categories: Articles - Coaching


Written By: Angela Fieler, MPA, CMQ/OE, Baird Group Consultant

Patient satisfaction, and the patient experience have been in the spotlight for severalyears now, resulting in the emergence of a new …

Date posted: July 20, 2016

Categories: Articles - Patient Experience


Written By: Angela Fieler, MPA, CMQ/OE, Baird Group Consultant

My husband and I recently purchased an RV. Before we drove off the lot, we had a two hour introduction to our new vehicle. At the end …

Date posted: June 23, 2016

Categories: Articles - Patient Experience