Archive: Culture

One Bad Apple Will Spoil the Bunch

When it comes to building and sustaining a cohesive team, hiring for fit is key. One problem individual can unravel the fabric of the entire group. I don’t know a single experienced leader who hasn’t made a hiring mistake at some ...

Employee Engagement Flourishes in a Coaching Culture

  A coaching culture may be just what healthcare needs to improve employee engagement and retention during today’s Great Resignation. Peter Drucker famously said, “culture eats strategy for breakfast.” So, while you may spend weeks mapping out a comprehensive plan, it may be ...

In healthcare, culture speaks louder than words

We’ve all heard it said that actions speak louder than words. But when you think about it; your organizational culture speaks louder than any ad, recruitment brochure, annual report or mission statement. It’s your culture that drives employee behaviors, determines ...

Your Internal Monologue can Sabotage your Leadership 

Your Internal Monologue can Sabotage your Leadership    Millions of messages play in your head all day, every day without the slightest awareness. Although they may seem innocuous, these mental nudges subtly shape your beliefs and drive both your emotions and actions. ...

Grip Hearts and Engage Minds through Storytelling

Grip Hearts and Engage Minds through Storytelling   When my father was dying, I sat by his bedside, holding his hand. Someone, I think it was my sister, told me I should go home and get some sleep. She said dad didn’t ...

Leading Through Upheaval: Get Vulnerable

Leading Through Upheaval: Get Vulnerable   Healthcare has been in a constant state of change to the point of upheaval for months on end, putting even the most resilient and courageous to the test. Workers and their leaders are exhausted, discouraged, and ...

3 Questions to Ask Before Assuming Bad Attitude

3 Questions to Ask Before Assuming Bad Attitude   I was coaching a new manager who said she was getting really frustrated with the bad attitudes of her team. She wanted them to deliver better customer service and felt they were being ...

Accountability Strengthens the Culture

Accountability Strengthens the Culture   A culture of accountability doesn’t just happen. It takes persistence well after you state your expectations. Parenting would be easy if you could tell your kids once, and only once, to do something and know for certain it ...

No Bullies Allowed

No Bullies Allowed   Employee retention and patient satisfaction start with culture.  There are no quick fixes for a dysfunctional work environment, but there are some immediate and bold actions required when bullies rear their ugly heads. Not long ago, I began working ...