May 15th, 2023
Creating a positive workplace culture is essential but it won’t happen by sheer will. It's not enough to simply communicate the mission and vision once and expect the desired culture to manifest itself and stick. To truly shape your desired ...
May 9th, 2023
Company culture plays a vital role in shaping the success of any organization, regardless of the industry. In healthcare, where the stakes are high and the work is demanding, a strong company culture is critical. A healthcare organization's culture influences employee ...
April 25th, 2023
Healthcare customer service is a critical component of delivering quality patient care. Patients and their families expect to be treated with kindness, empathy, and respect. Their experiences with healthcare providers can significantly impact their overall satisfaction with the care they ...
April 18th, 2023
Did you know that having fun at work is not just a luxury but a necessity for your well-being and productivity? Working in a medical setting, you know better than anyone that the work can be challenging, stressful, and emotionally ...
March 7th, 2023
Throughout my years consulting on company culture, engagement, and patient experience, I have only encountered a few organizations that did not have stated values. In both cases, their CEOs dismissed values as "fluff." After hearing that, it was clear they ...
November 29th, 2022
Rising Above a Toxic Environment
by Angela Fieler
I went to the grocery store this morning and noticed something strange. Everybody I crossed paths with was looking down at the ground and their body language screamed defeat. Ever the optimist, I tried ...
October 11th, 2022
Is your healthcare organization setting expectations for standards of care or giving suggestions?
Last week I was speaking to a large group of healthcare leaders about culture and the leader’s role in creating it. At one point, I stopped to ask ...
October 3rd, 2022
If You See Something, Say Something, by Angela Fieler
In July 2010, the Department of Homeland Security (DHS) launched a national campaign to train state and local law enforcement to recognize behaviors and indicators of terrorism and terrorism-related crime. They then ...
August 9th, 2022
Gossip, when left unchecked, is among the top contributors to a toxic culture. Gossip erodes trust and psychological safety of both the individual and the team. And it can diminish the performance of both.
So, what can you do to keep gossip ...
July 19th, 2022
It can be hard to take an honest look at your company values and what needs to change in your culture. Especially when doing so requires that you change your own behavior. And yet, that is exactly what happens when, ...