Archive: Culture

Your Culture May Not Be Ready for Best Practices

I recently spoke with a CEO, who was venting his frustration over their poor patient satisfaction scores. He gave me a whole list of best practices they had tried, but didn’t stick. Hearing this once or twice a week in ...

Protect Your Culture Against Negativity

The COVID vaccine has dominated the news for weeks as we celebrate frontline workers receiving the long-awaited injections, to protect them.  As a former public health nurse, I am a staunch believer in vaccines. They protect us against nasty viruses that ...

What’s Next?

Posted by Kristin Baird That is a question weighing on everyone’s minds today. As more and more news reports tell us there will be no “getting back to normal”. We must ask; what is the new normal? Good question, but no ...

Culture is a way of life, not a project

Posted by Kristin Baird We help organizations maneuver culture change. And the difference between the ones who succeed and those who struggle comes down to a couple of significant factors. For one thing, the most successful organizations realize that culture change ...

Where are you going?

Posted by Kristin Baird This question must be answered when leading an organization through culture change. Yet, many leaders don’t take the time to clearly articulate the vision for the culture of the future. This results in wasted time and energy, ...

People are Quitting Your Culture

Posted by Kristin Baird Over the years, I’ve tried to stay in touch with my college friends. Of course, it isn’t always easy when juggling nursing careers, family, and further education.  This summer I made a special point of re-connecting with two ...

Culture Change Today at 2:00

Posted by Kristin Baird If only a culture change could be set as an appointment on a calendar. You can plan out what the culture will be and announce when it would take place. Done. In truth, culture changes take time. Cultures ...

Trust and Transparency

Posted by Kristin Baird Leaders who want to build a culture of trust will get further, faster through transparency. Over the years, I have witnessed countless leaders struggling with lack of trust in their organizations. The ones who overcome trust issues are ...