Archive: Culture

Become a Champion of Change

When working with organizations on culture change, I like to lead the executive team on an exploration. We discuss times when they have been successful at implementing a major change. In addition to the successes, we discuss times when their ...

Culture Determines if Best Practices Gain Traction

Patient experience literature is loaded with information about best practices. It’s tempting to dive right in and start implementing these tactics but without a supportive culture, even the best, best practices will fail. We see it all the time. Leaders from ...

Do Small Things in a Great Way

It’s no secret that small things add up quickly when it comes to the patient experience. Because high-quality and safe care is assumed by the patients and residents, it is often the small acts of kindness that stand out the most. Throughout ...

Are Your Organizational Values Off the Wall?

It seems everybody wants a magic wand to fix culture and live the organizational values. Immediately. The reality is that your culture wasn’t shaped in a week, nor will it be shifted quickly. One of the surest ways to create ...

Values Start in the C-Suite

A few years ago, I was invited to meet with the executive team of a healthcare system. The team included two CEOs – one led the hospitals and the other oversaw the medical practices. While waiting in the lobby prior ...

One Bad Apple Will Spoil the Bunch

When it comes to building and sustaining a cohesive team, hiring for fit is key. One problem individual can unravel the fabric of the entire group. I don’t know a single experienced leader who hasn’t made a hiring mistake at some ...

Employee Engagement Flourishes in a Coaching Culture

  A coaching culture may be just what healthcare needs to improve employee engagement and retention during today’s Great Resignation. Peter Drucker famously said, “culture eats strategy for breakfast.” So, while you may spend weeks mapping out a comprehensive plan, it may be ...

In healthcare, culture speaks louder than words

We’ve all heard it said that actions speak louder than words. But when you think about it; your organizational culture speaks louder than any ad, recruitment brochure, annual report or mission statement. It’s your culture that drives employee behaviors, determines ...

Your Internal Monologue can Sabotage your Leadership 

Your Internal Monologue can Sabotage your Leadership    Millions of messages play in your head all day, every day without the slightest awareness. Although they may seem innocuous, these mental nudges subtly shape your beliefs and drive both your emotions and actions. ...