Continuing Education is Vital for Training & Nurse Retention
Numerous studies have consistently rated nurses as America’s most trusted professional. Indeed, HCAHPS scores are directly …
Search Results for:
Physician performance is a topic that is of the utmost importance to patients, but often difficult to address within an organization. Baird Group offers coaching programs for physicians that enable …
Power of One
Make your healthcare customer service training stick like glue
So, how do we get your customer service training to stick like glue?
At Baird Group, we created …
Effective Healthcare Leadership Development Creates Great Organizational Cultures
Healthcare leaders drive culture and retention. Our research shows that culture and leadership are the biggest …
Improve patient experience and employee engagement with targeted training and development.
We believe that healthcare workers share a strong desire to help others, but they need training and …
Testimonials: Once customers experience what the Baird Group has to offer, they wonder why they didn’t hire us sooner.
Here’s a sample of some Baird Group testimonials and reviews of …
It hurts when patients, employees, or providers leave you. For this reason, “Our Why” means we are committed to helping you develop organizations no one wants to leave.
Founder …
Posted by Kristin Baird
Years ago, when I was new to leadership, I recall telling my boss that I was worried that one of my team members wanted my job. I remember feeling a bit threatened at the …
At Baird Group, our team delivers insightful observations, customized service strategies, and training.
Baird Group is a results-oriented consulting group specializing in customer service …
Kate Smillie is a Project Manager for the Baird Group’s Mystery Shopping Division. Kate joined the Baird Group in November of 2012. She brings with her over 20 years of customer service and account …
