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1. Define Your ObjectiveIdentify one or two service issues you would like to learn more about. Priority areas can be related to feedback you received from surveys as well as complaints or comments …

Date posted: July 21, 2011

Categories: Articles - Tools You Can Use


You’ve conducted a very extensive patient satisfaction survey and you’ve just received the results. You’ve gathered your leadership team together and you’re diving into the data. There’s a lot of …

Date posted: July 12, 2011

Categories: Articles - Leadership