Engaging Hearts and Minds for Effective Healthcare Leadership
Healthcare is built on a foundation of science. Whether we’re looking at evidence-based practice in nursing, evidence-based practice in …
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AI spotlights the need for human connection
You may or may not realize it but many of the conversations you have with the companies and brands you’re a customer or client of aren’t taking place …
The costly disconnect between what we advertise and what we can actually deliver
Healthcare is notorious for its silos—departments that are hyper-focused on their own work but fail to fully …
How bad-mouthing teammates can destroy patient trust
I had an opportunity recently to accompany a family member to an appointment for major surgery. I always learn a lot at these visits and am …
The difference between talking about values and actually living them
Culture, in its simplest definition, is how you really do things. It’s how you make decisions, how you treat each other, and what …
The Problem with “One-and-Done” Training
Here’s a scenario that’s all too familiar in the healthcare industry. Leadership has decided that there’s a need to raise the bar on service excellence …
How vulnerability, active listening, and compassion translate into stronger business outcomes
I was listening to a podcast the other day about empathetic leadership and how it has an impact on …
A Leadership Challenge That Demands Our Attention
I’ve often asked myself this question: Do we value caring as a top priority in healthcare? It’s a question that keeps me up at night, especially …
Recognition matters more than you may think: here’s why
Recognition isn’t just a nice-to-have leadership practice—it’s a retention strategy that delivers measurable results. A recent longitudinal …
Why crystal-clear communication gives you a competitive advantage
I had a conversation with a healthcare executive recently that stopped me in my tracks. She mentioned that her department was …
