Even before COVID, nurses were stressed and burning out at higher rates than ever before. Now, they are under even greater stress for a multitude of reasons and want to be heard. Some have turned to …
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It seems to me that the concept of accountability is getting a bad rap. I had someone tell me the other day that the reason I don’t see accountability as a bad thing is because I spent 25 years in …
It’s not unusual to hear Boomer leaders lamenting about how quickly Millennial workers leave positions for new opportunities. The truth is, these are two very different generations with very …
When people talk about great communication skills, they most often refer to how one speaks or writes. But listening is by far the most important communication skill and is often underrated. There is …
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Be the Leader Nobody Wants to Leave
8 Transformational Skill-Builders for Busy Leaders
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This week I ventured back out to re-experience air travel and hotel stays after my long hiatus, compliments of the COVID-19 pandemic. I’m vigilant about handwashing and other precautions. Other than …
Posted by Kristin Baird
Myth 1: Mystery shopping is used as a “gotcha!” tactic to punish staff.
Conducted appropriately, mystery shopping is a valuable method for improving quality, including …
Posted by Kristin Baird
For years I’ve heard that employees leave their managers, not the organization. This adage was confirmed as a reality when I conducted interviews with CNOS across the …
