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Even before COVID, nurses were stressed and burning out at higher rates than ever before. Now, they are under even greater stress for a multitude of reasons and want to be heard. Some have turned to …

Date posted: July 16, 2020

Categories: Communication - Nurses


It seems to me that the concept of accountability is getting a bad rap. I had someone tell me the other day that the reason I don’t see accountability as a bad thing is because I spent 25 years in …

Date posted: July 9, 2020

Categories: Accountability


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Be the Leader Nobody Wants to Leave

8 Transformational Skill-Builders for Busy Leaders

The next course begins March 18, 2021

https://youtu.be/Y4Bj24KmtFk

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Stop the Revolving Door Webinar

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Stop the Bleeding Webinar

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What You Don’t Know is Hurting You: 

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This week I ventured back out to re-experience air travel and hotel stays after my long hiatus, compliments of the COVID-19 pandemic. I’m vigilant about handwashing and other precautions. Other than …

Date posted: June 4, 2020

Categories: Mystery Shopping


Posted by Kristin Baird

Myth 1: Mystery shopping is used as a “gotcha!” tactic to punish staff. 

Conducted appropriately, mystery shopping is a valuable method for improving quality, including …

Date posted: June 2, 2020

Categories: Medical Mystery Shopping