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Many organizations frequently call upon Baird Group to share our expertise at healthcare leadership events. We can provide speakers who address the following topics:

Coaching for Engagement …


Mystery shopping & training improves service scores 

Baird Group was presented with the problem that customer service employees lacked the skills to deliver excellent patient experience. Through …


You’ve done the employee engagement survey – Now what?

Healthcare organizations spend tens of thousands of dollars to assess employee engagement—only to get stuck on the next steps. We see it all …


Healthcare Management Strategies

The Culture Catalyst – Four-stage Approach to Living Mission, Vision & Values

In chemistry, several elements can sit side by side with little or no change …


Deep-Dive Culture Assessment

Improving Patient Experience

You’ve got plenty of HCAHPS and employee engagement survey data. You’ve tried all the “best practice” tactics. So why aren’t you seeing …


Transformational” is the term most frequently used to describe Baird Group’s healthcare consulting.

Anyone can deliver a tactic. We support transformation with our magnifying glass, mirro …


Baird Group Research

Healthcare mystery shopping, patient focus groups and interviews help leaders understand the patient experience by offering insights that you can’t otherwise …


Continuing Education is Vital for Nurses.

Numerous studies have consistently rated nurses as America’s most trusted professional. Indeed, HCAHPS scores are directly influenced by patient …


Physician performance is a topic that is of the utmost importance to patients, but often difficult to address within an organization. Baird Group offers opportunities for physicians that enable them …


Power of One

Make your healthcare customer service training stick like glue

So, how do we get your customer service training to stick like glue?

At Baird Group, we created training modules …