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Last week was Nurses Week. It thrilled me to see everything from billboards to news articles, balloons and other fanfare celebrating this great profession of ours. I didn’t want to blog about Nurses …

Date posted: May 14, 2019 | Author: | Comments Off on The Nurses’ Hands

Categories: Patient Experience


There are millions of things healthcare providers can learn from lab values and imaging results. But it’s important to remember that those are indicators of the physical condition and not a whole …

Date posted: May 7, 2019 | Author: | Comments Off on What the Lab Results Won’t Show You

Categories: Patient Experience


Innovations in technology have helped to make great strides in improving the patient experience. That is, when they are used. Take the patient portal for example. My team and I recently conducted …

Date posted: April 30, 2019 | Author: | Comments Off on What Patients Say About Their Portal Experience

Categories: Patient Experience


Posted by Angela Fieler

You know how the story starts: “It was the best of times, it was the worst of times…” How many people do or could use this opener to describe a recent healthcare …

Date posted: April 25, 2019 | Author: | Comments Off on A Tale of Two Experiences

Categories: Patient Centered Patient Experience


Healthcare suffers from terminal uniqueness. It’s a condition where you constantly explain why your situation is different from everyone else’s in healthcare. This helps you to ascribe to excuses for …

Date posted: April 18, 2019 | Author: | Comments Off on Your Patients Don’t Care How Special You Are

Categories: Patient Experience


It’s often difficult to comprehend everything that factors into the patient experience. The simplest way to summarize it is with people, processes and place.

When looking at the people element, …

Date posted: April 16, 2019 | Author: | Comments Off on With Patient Experience – Everything Speaks

Categories: Patient Experience


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