“The Baird Group has been a valuable partner for us in improving both our patient experience and access. Their training and coaching programs for nurse leaders have helped us make advances in our nurse leader rounding practices. And, their mystery shopping program has provided very valuable and actionable data for us to improve the functioning of our call centers. Kris and her team are also extremely knowledgeable and collaborative colleagues!“Rick Evans
Senior Vice President, Patient Services & Chief Experience Officer
“When our executive team wanted more qualitative information concerning how calls were being fielded by the University Hospitals Access Center, they came to me as Director of Market Research and Consumer Insight looking for the best way to gather such information. I immediately thought of The Baird Group, knowing its focus on mystery shopping the customer experience for hospitals. That was more than 4 years ago and I never doubted my decision to hire The Baird Group.
I would give The Baird Group an unqualified recommendation if another hospital asked me if we were satisfied with our engagement with The Baird Group.”Nadine Bendycki
Director of Market Research and Consumer Insight
University Hospitals, Cleveland, OH
“Having a subject matter expert conduct an objective assessment of our culture was invaluable. Baird Group delved deeply into our culture and gave us the hard truth about what was keeping us from making progress. Not only did they show us the gaps, they provided the roadmap for bridging the gaps.Mary-Anne Ponti
Baird Group entered at an extremely turbulent time for our organization. Their model was crucial in helping us achieve a turnaround. They guided us in forming a grassroots Culture and Engagement Team who launched, and continues to take ownership for upholding standards across the system.
Baird Group’s support with leadership development helped to bring out our best. Whether making rounds with executives, coaching department leaders, or holding workshops, their pragmatic approach gave us tools we could use immediately.”
Chief Nursing Officer
Central Maine Medical Center, Lewiston, ME
“The Baird team worked with our physicians and staff to help us improve our skills in achieving an excellent patient experience. Baird’s humanistic knowledge combined with her clinical background gives her voice credibility with our medical staff, nurses and other front line employees. We have since invited her back several times, and she has really helped us change our culture and approach to how we treat patients and ourselves.Roger D. Bies, MD
Kris has an engaging style with real life examples that help providers see the experience from the patient perspective. She inspires and motivates while giving practical tools for improvement. I highly recommend Ms Baird and the Baird Group.”
Chief Medical Officer
Dignity EV Hospitals
“We engaged Kristin Baird to conduct a workshop centered on “The Leader’s Role of Culture in our Organization” for our Board of Directors, Executive Team and Medical Executive Committee.
The goal was for our leadership team to understand their role in promoting a positive culture to ensure we are positioned to deliver on our mission, vision and values.”Stephanie M. Derzypolski
Vice President/Chief Communications Officer
Tallahassee Memorial HealthCare
“Kristin Baird is at the top of my list when I need a high quality healthcare speaker. She is engaging and funny while highly informative. We have organizations that request her year after year.”Amanda Schumacher
Badger Bay Management Company
“I would highly recommend Kris Baird as a speaker for ANY conference…she delivers an excellent keynote! I always appreciate Kris’ ability to deliver an articulate presentation in a very kind, yet direct way. Kris’ style is both professional and relatable at the same time. Her presentations are full of facts and stories with plenty of interest-grabbing examples to make it memorable. Although her career has been in healthcare, Kris’ experience is vast, and she is willing to customize her words to fit the topic at hand.”Jennifer Mueller, MBA, RHIA, FACHE, FAHIMA
Vice President & Privacy Officer
Wisconsin Hospital Association