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�I want to make a difference.” Chances are, if you ask many of your employees why they decided to pursue a career in healthcare, this is the answer that you’ll hear. Having a sense of purpose i …

You’ve likely read the many media stories these days about hospitals that are closing or laying off staff because they simply can’t stay competitive. Recently Becker’s reported on 68 hospitals and …

Literally all of the healthcare systems we work with have policies to protect the safety and wellbeing of patients and employees. Things like consistent hand washing when entering and leaving a …

You’re likely familiar with top-down communication and bottom-up communication, but there’s another form of communication that you’re probably not as familiar with—lateral communication.

Lateral …

The word “bossy” obviously emerged from the word “boss”—to describe a person who issues order and directives: “do this,” “do that,” “faster,” “more,” “harder.”
People don’t generally like to work …

There are certain industries where technology will never entirely replace the human element and person-to-person interactions. The healthcare industry is one such example. While technology has proven …

Healthcare labor shortages are nothing new. In fact, we’ve been grappling with shortages of various kinds for many years. Demand ebbs and flows as does the availability of qualified …

Baird Group has been conducting healthcare mystery shopping—or secret shopping—research since 1994. We were a pioneer in this type of research in the healthcare industry and we’ve conducted 1000’s of …

We talk often about the importance of organizational values and espoused culture
matching employees’ reality. Saying you’re committed to supporting employees and
providing a healthy work-life …

A friend of mine told me about an experience she had recently while accompanying her husband to a procedure that, while not life-threatening, was serious. The staff were attentive and friendly, but …