Search Results for:

When I coach executive teams on culture transformation, one of the first things I do is a communication audit. A few of the areas I look at include:

Channels used for communication (email, …

Date posted: March 25, 2024

Categories: Communication Leadership

Several years ago, as I was collecting stories from nurses about their work, I learned a very troubling fact. Most nurses I interviewed didn’t accept compliments from patients very well. They would …

Date posted: March 18, 2024

Categories: Communication - Nurses

A few months ago, I was doing leadership development in a critical access hospital. The CEO is a strong leader and fairly new to his role. He has a clear vision of where he wants to take the …

Date posted: March 1, 2024

Categories: Attitude Coaching Culture

Healthcare is confusing, and it’s often needed when we are at our most vulnerable. Despite major improvements in the patient experience over the years, deep chasms remain. And, in my experience, the …

Date posted: February 20, 2024

Categories: Patient Experience