Search

Understanding patient experience and what influences decision-making is a strategic priority across the healthcare industry. But getting inside the heads of consumers can’t be achieved solely with …

When 57% of employees leave their jobs—and their companies—because of their managers, you can’t afford not to invest in developing your frontline leaders. The paradox is this: healthcare executives …

We’re a goal-oriented society, and leaders tend to be goal-oriented people. They’re always moving forward and taking steps to achieve the next goal, cross the next hurdle, or achieve the next …

Holiday schedules can be variable and chaotic and those without direct patient care responsibilities often take time off to be with their families. But, in healthcare organizations, of course, …

Orientation programs are notorious for being boring. Death by PowerPoint. Endless forms. A parade of presenters sharing policies and procedures.

Yet, despite all of this, many new hires walk out …

You’ve probably seen it happen. Maybe you’ve even been part of it.

Leaders gather in a conference room. Maybe their communication advisors are part of the meeting. Together they create and …

I can’t tell you how many times I’ve been in a room with the C-suite and heard comments about nursing or other departments. “Why are they always whining?,” they’d ask. This in response to requests …

I was talking to a colleague recently who shared an experience that many of us can likely relate to.

She said she had identified a compelling case for improving patient access at her medical …

“I was so upset and confused. And I didn’t know who to tell.”

That’s what a friend of mine said after a physician on the surgical team entered his room the night before his cancer surgery and …

Chances are you’ve worked for a micromanager during the course of your career. I know I have. In fact, I’ve known plenty of micromanagers over the years. And, almost universally, I’ve found that they …