We’ve always forgotten about the last impression. Here’s why they matter.
We’ve been told our whole lives: you never get a second chance to make a good first impression. Those impressions happen …
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Effective conversational stewardship matters. What to know.
I read an article recently from Harvard Business Review that stuck with me. It was about the role that great leaders play as …
I learned long ago that nothing destroys trust in a healthcare organization faster than when patients and families discover there is inadequate communication between the parties caring for a …
I was at a conference recently and had the opportunity to listen to several speakers who addressed the importance of the patient experience as true brand activation.
One particular speaker spoke …
But are you sure? Do you really know how you do things?
When you ask healthcare leaders to describe their culture, they’ll often give a lofty definition. I define it as, “Culture is how we do …
You likely have plenty of best practice insights already within your organization
Most leaders stay vigilant for best practices for everything from leadership skills to safety standards. And most …
You have great people, exceptional systems, and clear goals, but something may still be missing.
I recently kicked off Culture College: Leadership Essentials for Creating an Engaged Culture with a …
Nurses have been ranked as the most trusted professional for 24 consecutive years in a national Gallup Poll with 75% of respondents rating their honesty and ethical standards as high or very high. …
?or do you just think that you are?
Determining whether or not your “healthcare system” is really a “system” is similar to defining your brand. You’re not the one who makes the determination. …
?you make them worry.
Healthcare is serious business. Patients generally don’t come to see you for a social visit or in eager anticipation of something good about to happen to them (with the …
