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A friend of mine told me about an experience she had recently while accompanying her husband to a procedure that, while not life-threatening, was serious. The staff were attentive and friendly, but …

In our last blog post we took a look at skills gaps that are impacting industries including healthcare, making it difficult to fill key roles. Here we take a look at a seemingly contradictory trend …

For those in the trenches, the healthcare skills gap likely comes as no surprise. You’re well aware of the positions you’re struggling to keep filled and the challenges you’re facing in finding and …

In the “old days” it was common wisdom that polite people didn’t pursue conversations about politics or religion with others. It just wasn’t done. But, as they say, that was then—and this is now. …

You’re in the cafeteria when a political ad comes on the television, prompting a heated discussion among a group of employees on their lunch break.
A patient asks you what you think about the …

Last week we talked about the challenges healthcare leaders face in navigating change and bringing their organizations along with them on the change journey. We talked about the importance of tilling …

To say that change is a constant is trite because it’s true—especially in healthcare. Even before the pandemic, healthcare was a constantly changing and shifting industry. But the pandemic brought a …

Healthcare leaders are busy. That doesn’t come as a surprise to anyone, especially healthcare leaders. Healthcare is an industry that has experienced significantly high levels of burnout …

As I mentioned in my last blog post, burnout is rampant among healthcare leaders. Yet, despite feeling the stress and overwhelm that comes with that burnout, many leaders find themselves unable to …

I was recently looking for a new doctor and went to a health system’s website to find one I might want to connect with. I found one, and reached out through the site’s online scheduling option to set …