You’ve done the employee engagement survey – Now what?
Healthcare organizations spend tens of thousands of dollars to assess employee engagement—only to get stuck on the next steps. We see it all …
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Healthcare Management Strategies
The Culture Catalyst – Four-stage Approach to Living Mission, Vision & Values
In chemistry, several elements can sit side by side with little or no change …
Deep-Dive Culture Assessment
Improving Patient Experience
You’ve got plenty of HCAHPS and employee engagement survey data. You’ve tried all the “best practice” tactics. So why aren’t you seeing …
Transformational” is the term most frequently used to describe Baird Group’s healthcare consulting.
Anyone can deliver a tactic. We support transformation with our magnifying glass, mirro …
Baird Group Research
Healthcare mystery shopping, patient focus groups and interviews help leaders understand the patient experience by offering insights that you can’t otherwise …
Continuing Education is Vital for Nurses.
Numerous studies have consistently rated nurses as America’s most trusted professional. Indeed, HCAHPS scores are directly influenced by patient …
Physician performance is a topic that is of the utmost importance to patients, but often difficult to address within an organization. Baird Group offers opportunities for physicians that enable them …
Power of One
Make your healthcare customer service training stick like glue
So, how do we get your customer service training to stick like glue?
At Baird Group, we created training modules …
Effective Leaders Create Great Organizational Cultures
Leaders set the tone for organizational culture by reinforcing values, fostering ownership, setting clear expectations, and holding people …
It hurts when patients or good employees leave.
At Baird Group, we believe providing training for healthcare professionals is one of the best ways to instill trust among patients and staff. When …
