Good Read: 16 Undeniable Laws of Communication by John C. Maxwell
by Angela Fieler
Who works for an organization where communication is not mentioned in employee surveys or focus groups as an …
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The digital front door is opening wider every day, and with it, consumer convenience in everything from scheduling appointments to paying bills and asking medical questions of their providers. But be …
A few weeks ago, I accompanied my daughter when she had an emergency admission for appendicitis. As always, there was the waiting game for tests and results in the ED. Patients crave information when …
In the competitive world of healthcare, customer service has the biggest impact on an organization’s reputation and success. Your brand is a promise. It should reflect your commitment to delivering a …
In an increasingly competitive healthcare landscape, customer service remains pivotal in defining a facility’s success. Often, it’s the little things that make all the difference – the seemingly …
In the world of healthcare, ensuring a positive, first-time customer experience is paramount. From the first phone call to the final billing experience and everything in between, healthcare …
In every healthcare facility, there is a host of unsung heroes whose sole purpose is to provide care and compassion to those in need. These dedicated healthcare workers are driven by an unwavering …
Effective leadership is a delicate balancing act that requires managing a diverse range of employees. Each department contains employees with varying levels of skill, engagement, life experiences, …
Last week, I joined my daughter on a business trip to take care of her three children while she conducted a two-day workshop in Atlanta. What I didn’t realize when we departed, is that the trip would …
Char Learson drives organizational success through her expertise in cultural transformation. Known for her exceptional skills as a physician and leadership coach, mentor, and healthcare executive, …
