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Posted by Kristin Baird

Every healthcare leader wants their associates to live up to the mission, vision and values (MVV). One excellent way to make that happen consistently, is to spot people …

Date posted: December 12, 2019 | Author: | Comments Off on Look for the Mission Moments

Categories: Mission Organization Building Blocks


Posted by Kristin Baird

How does a leader get everyone to achieve optimal performance? One sure way is to make clear expectations from the beginning.

Over the past several years of coaching …

Date posted: December 10, 2019 | Author: | Comments Off on Clear Expectations vs Mindreading

Categories: Communication


Posted by Kristin Baird

How do I lose weight? Eat less and move more. Simple facts, but not always easy to execute consistently. It doesn’t mean easy.

A few days ago, I was having a coaching …

Date posted: November 19, 2019 | Author: | Comments Off on Simple isn’t the same as easy

Categories: Leadership


Posted by Kristin Baird

Yesterday I was in a department store, poring through the racks, looking for a simple, white blouse. Mind you, I could have gone online and browsed a million sites, but I …

Date posted: November 7, 2019 | Author: | Comments Off on Do you work here?

Categories: Customer Service Skills


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