Company culture plays a vital role in shaping the success of any organization, regardless of the industry. In healthcare, where the stakes are high and the work is demanding, a strong company culture …
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In today’s fast-paced and constantly changing world, effective leadership skills are more critical than ever. As organizations navigate new challenges, they need strong leaders to guide teams through …
Healthcare customer service is a critical component of delivering quality patient care. Patients and their families expect to be treated with kindness, empathy, and respect. Their experiences with …
Did you know that having fun at work is not just a luxury but a necessity for your well-being and productivity? Working in a medical setting, you know better than anyone that the work can be …
As healthcare struggles with staffing shortages, I’m continually baffled by the lack of flexible scheduling for nurses. This past week I spoke with a young nurse who told me she wants to continue …
Successful workplaces thrive on employee engagement. Leaders can effectively motivate and engage employees, by first understanding employees’ unique perspectives and preferences. What motivates one …
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Upcoming Events: Speaking …
As a leader, it’s natural to focus on employees who are struggling or need more support to improve their performance. However, it’s equally important to pay attention to your star employees. These …
So much has changed in healthcare over the past three years. What hasn’t changed? Patients’ expectations. Patients still want to be seen promptly, have their concerns heard, receive accurate …
Joanna Stradusky is a Project Manager for Baird Group’s Mystery Shopping Division since February, 2022. Joanna earned an MBA in Project Management from the University of Wisconsin – Whitewater, and …
