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Written By: Kristin Baird, RN, BSN, MHA

 “Perfect is the enemy of good” is an aphorism that is widely attributed to Voltaire, but others have made similar points:

Confucius: “Better a diamond …

Date posted: February 12, 2019

Categories: Articles - Leadership

Posted by Kristin Baird

After touring hundreds of hospitals and healthcare facilities in the course of my career, I am still amazed at the number of handmade signs taped on doors, windows, and …

Date posted: February 7, 2019

Categories: Mystery Shopping

Posted by Kristin Baird

Have you ever had someone give you truth that shocked or embarrassed you, but you knew it was for your own good? Whether it’s spinach in your teeth or the proverbial toilet …

Date posted: January 31, 2019

Categories: Mystery Shopping

Posted by Kristin Baird

Culture is created and sustained by the stories told by its people. When you think about your organization, what stories are being shared? How are you seeking stories?  …

Date posted: January 8, 2019

Categories: Communication