Posted by Kristin Baird
Over the past few weeks, I’ve been drawn to the daily updates from New York Governor, Andrew Cuomo. Although I am not a New Yorker, my Wisconsin-based company works with …
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Posted by Kristin Baird
While healthcare grapples with the COVID-19 crisis, it’s difficult to focus on anything else. At the same time, it is important that leaders begin thinking about, and …
Posted by Kristin Baird
Every leader knows the importance of employee engagement. Without engagement, you won’t be able to deliver the safe, high-quality care you promise. Engagement requires that …
Posted by Kristin Baird
A few weeks ago, as I was watching television, a hospital ad caught my eye. The ad was a heartwarming story that culminated with the hospital tagline that promised …
Posted by Kristin Baird
All of us need to be in touch with our core values, but leaders, in particular, need to be crystal clear about what they define as deal-breakers in their working …
Written By: Kristin Baird, RN, BSN, MHA
There is no doubt that healthcare employees need hard skills to deliver safe, reliable, high-quality medical care. But soft skills, the ones that engage …
Posted by Kristin Baird
I just found out that I have skin cancer, but honestly, that news isn’t as painful as trying to get a call back with my results. Here’s how the ordeal played out.
Golf …
Posted by Kristin Baird
There is a four-letter word that stifles even the best leaders. FEAR. I’ve heard people use an acronym – Forget Everything And Run. That certainly won’t get a leader very …
Posted by Kristin Baird
Wait time in healthcare settings matter on two important fronts. One is the wait time to get an appointment, and the other is the wait time in the waiting room.
Last …
Posted by Kristin Baird
Years ago, I attended a time-management seminar. One of their key concepts really stuck with me. The presenter had a glass cylinder filled to the top with big rocks, small …
