Search Results for:

Written By: Angela Fieler, MPA, CMQ/OE

 It is rare that I work with an organization that, at one point or another in our engagement, doesn’t ask for some kind of training. I can usually judge a …

Date posted: January 17, 2017 | Author: | Comments Off on Tinker Bell Doesn’t Work Here

Categories: Articles - Patient Experience


Written By: Kristin Baird, MHA, BSN, RN

 A new year always seems to generate a new sense of energy in all of us. As we start a new calendar, we’re somehow heartened, inspired and motivated to make …

Date posted: January 17, 2017 | Author: | Comments Off on 3 Important Patient Experience Resolutions That Every Healthcare Leader Should Make This Year

Categories: Articles - Patient Experience


Written By: Kristin Baird, MHA, BSN, RN

 In healthcare environments, there’s a bit of a yin and yang to the holiday experience. Staff, and even clinicians can be particularly jovial this time of …

Date posted: December 13, 2016 | Author: | Comments Off on It’s Not a Holiday for Everyone

Categories: Articles - Service Excellence


Written By: Kristin Baird, RN, BSN, MHA

No one will argue that empathy is at the heart of a great patient experience. In fact, many healthcare organizations provide empathy training to enhance …

Date posted: November 14, 2016 | Author: | Comments Off on Love the Ones You’re With!

Categories: Articles - Employee Relations


Written By: by Kristin Baird, RN, BSN, MHA

Popular wisdom leads us to believe that having satisfied employees is a good thing—even a great thing. That philosophy, though, really misses the mark. …

Date posted: October 19, 2016 | Author: | Comments Off on Why You Don’t Want Satisfied People on Your Payroll

Categories: Articles - Coaching


Written by: Brian Boyle, Review by: Kristin Baird

In my role as a healthcare consultant, I often say, “We are human beings caring for human beings.” I am always looking for stories from caregivers …

Date posted: October 19, 2016 | Author: | Comments Off on Good Read: Patient Experience: The Importance of Care, Communication, and Compassion in the Hospital

Categories: Book Reviews


Information Request

Have a question or comment for Baird Group? We'd love to hear from you! Please provide your contact information and we'll get back to you as soon as we can!
  • This field is for validation purposes and should be left unchanged.