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Posted by Kristin Baird

Mark Twain said, “The two most important days in your life are the day you are born and the day you find out why.”  Finding your “why” is finding your purpose. I find that …

Date posted: August 20, 2019 | Author: | Comments Off on Bring Your Purpose to Work

Categories: Employee Engagement Employee Relations


Posted by Kristin Baird

This morning I had a discussion with one of my clients about accountability. Like many leaders, she finds that holding others accountable is one of the most difficult …

Date posted: August 15, 2019 | Author: | Comments Off on Coaching or Training?

Categories: Coaching News


I love hearing and sharing stories of service heroes. These stories are heart-warming and inspirational, but all too often go untold. That’s because most truly service-minded people take action based …

Date posted: August 13, 2019 | Author: | Comments Off on Service Heroes are Often Quiet

Categories: Patient Experience


August 1st marked the second anniversary of the day we brought my sister home to die. Having been in the hospital for 22 months with complications from post-operative wound separation and subsequent …

Date posted: August 8, 2019 | Author: | Comments Off on The Best and Worst of Healthcare

Categories: Patient Experience


Posted by Kristin Baird

Employee engagement is at the core of any company’s performance. But in healthcare, where the patient experience drives loyalty, trust, and even reimbursement, engagement …

Date posted: August 6, 2019 | Author: | Comments Off on How NOT to Talk to a Disengaged Employee

Categories: Coaching News


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