As each year ends and a new one begins, I have a few rituals. I watch the ball drop with my loved ones. I celebrate with a family gathering on New Year’s Day. And, I take some time to reflect on the …
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How patient-centered is your organization?
by Angela Fieler
One of the “big name” hospital systems with a great reputation has just moved into our area. They bought a small, independent hospital …
Burnout, work-life balance, and sheer exhaustion plague healthcare today leading to higher turnover than ever before. Healthcare workers are being asked to work more hours and are often …
Rising Above a Toxic Environment
by Angela Fieler
I went to the grocery store this morning and noticed something strange. Everybody I crossed paths with was looking down at the ground and their …
In today’s reality of the Great Resignation, or the Great Reshuffle as some have called it, staying connected with your employees is critical. It’s easier said than done, though, with busy schedules …
Nearly every healthcare leader is struggling with staffing issues. It can be painful when someone turns in their resignation, especially when retention is already a problem. How you say goodbye …
A great patient experience is one where the patient feels that they have been heard and understood. But have you ever taken the time to actively boost listening skills for yourself or your staff? The …
Employee and patient engagement are inextricably linked. If employees are engaged, they will be motivated and driven to fulfill the mission of the organization for which they work. In healthcare, …
When was the last time you evaluated your managers’ and supervisors’ workload? If you are a manager or supervisor, when was the last time you evaluated your workload? Does the level of accountability …
Is your healthcare organization setting expectations for standards of care or giving suggestions?
Last week I was speaking to a large group of healthcare leaders about culture and the leader’s …
