There is a phenomenon among newly-minted managers. When someone presents a problem, they often feel the need to fix it because, after all, they are now the manager. Fixing presents two problems. …
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Stories are the backbone of culture. And like culture, they must be orchestrated by design to be most impactful.
Quantitative data is essential in moving organizations toward specific goals. You …
Say these four words often enough and you’ll believe it without a doubt. Leaders who take our course, Be the Leader Nobody Wants to Leave, often tell us that they don’t have time to round, coach, or …
Burnout in healthcare was on the rise prior to COVID, now the pandemic has shined a bright light on a growing problem.
Years ago, I worked for someone who confidently declared, “Burnout is a …
If you don’t know where you want to go, then it doesn’t matter which path you take.” ― Lewis
Healthcare leaders, as well as travelers, can benefit from the Cheshire Cat’s wisdom shared in Alic …
I just had a disheartening coaching conversation with a new leader who works in an organization that claims to take good care of their staff. This new leader, “Angie” is trying to address a severe …
This morning I was reading an article in Harvard Business Review about the importance of employers normalizing a career break. This makes such good sense, especially for nurses and other caregivers …
In the play, Hello Dolly, Dolly Levi says, “Money is like manure. It’s not worth a thing unless you spread it around helping young things to grow.” Substitute the word money in this quote with the …
A few weeks ago I was talking with some hospital executives about their patient experience goals. They wanted great HCAHPS scores and were looking for the secret sauce. During our discussion, I …
