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Posted by Kristin Baird

Leaders who want to build a culture of trust will get further, faster through transparency.

Over the years, I have witnessed countless leaders struggling with lack of …

Date posted: June 11, 2019 | Author: | Comments Off on Trust and Transparency

Categories: Culture Organization Building Blocks


Posted by Kristin Baird

These three words are the simplest, most recognizable instructions in the world. The standard for shampoo and conditioner, applies to other areas of life. Take front line …

Date posted: May 28, 2019 | Author: | Comments Off on Lather. Rinse. Repeat.

Categories: Coaching


Posted by Kristin Baird

Whenever we do patient experience skills training with physicians, inevitably one of them will say, “I learned this in medical school. Tell me something I don’t …

Date posted: May 23, 2019 | Author: | Comments Off on Knowing or Doing?

Categories: Employee Engagement Employee Relations


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