Posted by Kristin Baird
Healthcare is notorious for its silos. And, to be honest, the silos are often the result of one department or specialty not knowing, understanding, and respecting the …
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Posted by Kristin Baird
If only a culture change could be set as an appointment on a calendar. You can plan out what the culture will be and announce when it would take place. Done.
In truth, …
Posted by Kristin Baird
Mark Twain said, “The two most important days in your life are the day you are born and the day you find out why.” Finding your “why” is finding your purpose. I find that …
Written By: Kristin Baird, RN, BSN, MHA
Empathy is what puts the care into healthcare. Without it, patients become just a number, just a case, just a disease. But empathy requires the absence of …
Posted by Kristin Baird
This morning I had a discussion with one of my clients about accountability. Like many leaders, she finds that holding others accountable is one of the most difficult …
I love hearing and sharing stories of service heroes. These stories are heart-warming and inspirational, but all too often go untold. That’s because most truly service-minded people take action based …
August 1st marked the second anniversary of the day we brought my sister home to die. Having been in the hospital for 22 months with complications from post-operative wound separation and subsequent …
Posted by Kristin Baird
Employee engagement is at the core of any company’s performance. But in healthcare, where the patient experience drives loyalty, trust, and even reimbursement, engagement …
Posted by Kristin Baird
We all have those experiences as consumers when things don’t go as expected. We might be disappointed in a meal at a restaurant, or wait longer than expected in line or in …
Posted by Kristin Baird
On Tuesday of this week, The New York Times ran an article about medical mystery shopping which was a great way to get more healthcare leaders to consider this type of …
