Healthcare leaders want to see consistency. After all, that is the essence of a high reliability organization. It is important to hold everyone accountable for certain service behaviors to ensure …
Search Results for:
Review by: Kristin Baird, RN, BSN, MHA
Book by Quint Studer
Quint Studer has been a household name in healthcare for the past two decades for his work in leadership development and patient …
When I think about employee engagement, I picture a continuum that, going left to right increases in adherence capability. Imagine you have lined up the following, left to right:
A paper clip
A …
The adage goes, people leave their bosses, not their jobs. But would fewer people leave their jobs if their managers acted more like coaches than bosses? Managing typically employs a set of skills …
If you’re like me, you’re probably sick of hearing phrases like, “unprecedented times,” and “new normal”. Perhaps these phrases are so popular because we just don’t know what to call the phase that …
We live and work in uncertain times where change is a constant. With the amount of change and demands upon us, resilience is essential. Healthy cultures strive for resiliency at individual, unit, …
At Baird Group, we define coaching as a supportive relationship that fosters learning, transformation and growth. Helping others to grow and reach their potential is one of the most rewarding aspects …
People often think good communication is how we speak and write, but listening is even more vital in good communication than what you say. This is especially true in the virtual world.
Too often, …
Your culture determines many things, but today especially, it is a determinant of how well your organization will fare through the pandemic. What you say and what you do always matter. When people …
A client recently asked me if Baird offered a leadership competency model. The question confused me because every product we offer contains a leadership competency component. I asked more probing …
