The best strategies will never come to fruition without a supportive culture. This leadership essentials session, which is appropriate for leadership development workshops, spotlights six leadership …
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Competing priorities and heavy workloads can prevent leaders from being fully present with their employees. The problem is, your employees know it. Let us teach you about rounding & communication …
No one sets out to deliver bad customer service, but mistakes happen and details can be overlooked, upsetting patients and family members. The art and science of service recovery essentials involves …
What do employee engagement and improved performance have to do with quality, safety, and service? Everything. Engagement is linked to higher productivity, increased staff retention and better …
No Bullies Allowed
Employee retention and patient satisfaction start with culture. There are no quick fixes for a dysfunctional work environment, but there are some immediate and bold actions …
Coaching for Engagement and Improved Performance
What does employee engagement have to do with quality, safety and service? Everything. Improved engagement is linked to higher productivity, …
Be the Leader Nobody Wants to Leave: 8 Transformational Skill-Builders for Busy Leaders
Leadership Online Courses: Stop Managing and Start Leading!
Healthcare Leaders – Learn how to keep …
Accountability is Not Micromanaging
Nobody likes a micromanager, someone who hovers wanting to know every detail of what you do. But don’t confuse micromanaging with holding people …
Culture is Evident at Every Touch Point
A few years ago, I was coaching a hospital CEO who said, “I know culture is important but honestly I hate talking about it. Culture is an ethereal term. …
Feedback Isn’t Positive or Negative
Have you ever noticed that people tend to preface the word feedback with a qualifier such as positive or negative? The truth is feedback isn’t positive or …
