Many organizations frequently call upon Baird Group to share our expertise at healthcare leadership events. We can provide speakers who address the following topics:
Coaching for Engagement …
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Mystery shopping & training improves service scores
Baird Group was presented with the problem that customer service employees lacked the skills to deliver excellent patient experience. These …
You’ve done the employee engagement survey – Now what?
Healthcare organizations spend tens of thousands of dollars to assess employee engagement—only to get stuck on the next steps. We see it …
Healthcare Management Strategies
The Culture Catalyst – Four-stage Approach to Living Mission, Vision & Values
In chemistry, several elements can sit side by side with little …
Deep-Dive Culture Assessment
Improving Patient Experience
You’ve got plenty of HCAHPS and employee engagement survey data. You’ve tried all the “best practice” tactics. So why aren’t …
Transformational” is the term most frequently used to describe Baird Group’s healthcare consulting.
Anyone can deliver a tactic. We support transformation with our magnifying glass …
Baird Group Research
Healthcare mystery shopping, patient focus groups and interviews help leaders understand the patient experience by offering insights that you can’t otherwise …
Continuing Education is Vital for Nurses.
Numerous studies have consistently rated nurses as America’s most trusted professional. Indeed, HCAHPS scores are directly influenced by patient …
Physician performance is a topic that is of the utmost importance to patients, but often difficult to address within an organization. Baird Group offers opportunities for physicians that enable them …
Power of One
Make your healthcare customer service training stick like glue
So, how do we get your customer service training to stick like glue?
At Baird Group, we created …
