Posted by Kristin Baird
The term quality assurance or QA has been around since the start of the Industrial Revolution. Simply put – it is a process or system for monitoring products or services to …
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My team and I have been on the road doing culture assessments for various health systems recently and have found some common denominators among the organizations that struggle with engagement, …
Last week I had the pleasure of attending the National Center for Healthcare Leadership’s (NCHL) conference on human capital in Chicago. I heard a number of great speakers and walked away inspired …
Written By: Kristin Baird, RN, BSN, MHA
Volunteers are a mainstay in most healthcare organizations, dedicating millions of hours of service each year through their efforts. Whether they’re at …
Posted by Kristin Baird
No one would argue the value of quality assurance in healthcare. It has proven to be absolutely essential in achieving high clinical standards. Because the stakes are so …
Posted by Kristin Baird
20 years ago that I first wrote about the merits of creating behavior-based service standards as a way to articulate clear expectations. Setting standards may seem basic, …
Posted by Kristin Baird
Have you ever checked in for a medical appointment at the scheduled time only to be left waiting? I’m willing to bet that anyone reading this blog will say yes to this …
Posted by Kristin Baird
When it comes to improving the patient experience, don’t forget volunteers. Healthcare organizations benefit from millions of hours of volunteer time and energy every year, …
Written By: Kristin Baird, RN, BSN, MHA
There’s no argument that members of helping professions—like healthcare—are particularly prone to burnout. We read and hear a lot about burnout among …
Review by: Angela Fieler, MPA, CMQ/OE, Consultant
I am always on the lookout for books that help me “sharpen my saw” in terms of my coaching practice. Often times, I read one book or article that …
