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There are millions of things healthcare providers can learn from lab values and imaging results. But it’s important to remember that those are indicators of the physical condition and not a whole …

Date posted: May 7, 2019

Categories: Patient Experience


Posted by Angela Fieler

You know how the story starts: “It was the best of times, it was the worst of times…” How many people do or could use this opener to describe a recent healthcare …

Date posted: April 25, 2019

Categories: Patient Centered Patient Experience


We often hear people say, “Keep your eye on the prize,” in reference to goals. In patient experience terms, that “prize” often refers to the patient satisfaction scores.

The problem with this line …

Date posted: March 28, 2019

Categories: Patient Experience