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My team and I have been on the road doing culture assessments for various health systems recently and have found some common denominators among the organizations that struggle with engagement, …

Date posted: November 21, 2018 | Author: | Comments Off on Is your gratitude showing?

Categories: Employee Engagement


Last week I had the pleasure of attending the National Center for Healthcare Leadership’s (NCHL) conference on human capital in Chicago. I heard a number of great speakers and walked away inspired …

Date posted: November 19, 2018 | Author: | Comments Off on Want Better Employee Engagement? Measure Joy

Categories: Employee Engagement


Posted by Kristin Baird

20 years ago that I first wrote about the merits of creating behavior-based service standards as a way to articulate clear expectations. Setting standards may seem basic, …

Date posted: November 1, 2018 | Author: | Comments Off on Show Them The Way

Categories: Uncategorized


Posted by Kristin Baird

When it comes to improving the patient experience, don’t forget volunteers. Healthcare organizations benefit from millions of hours of volunteer time and energy every year, …

Date posted: October 24, 2018 | Author: | Comments Off on Volunteers Enhance Patient Experience

Categories: Training


Review by: Angela Fieler, MPA, CMQ/OE, Consultant

I am always on the lookout for books that help me “sharpen my saw” in terms of my coaching practice. Often times, I read one book or article that …

Date posted: October 22, 2018 | Author: | Comments Off on Good Read: How the Way We Talk Can Change the Way We Work

Categories: Book Reviews


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