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Written By: Angela Fieler, MPA, CMQ/OE, Baird Group Consultant

Patient satisfaction, and the patient experience have been in the spotlight for severalyears now, resulting in the emergence of a new …

Date posted: July 20, 2016

Categories: Articles - Patient Experience


Written By: Angela Fieler, MPA, CMQ/OE, Baird Group Consultant

My husband and I recently purchased an RV. Before we drove off the lot, we had a two hour introduction to our new vehicle. At the end …

Date posted: June 23, 2016

Categories: Articles - Patient Experience


Jay W. Lorsch and Emily McTague, Review by Janet Schulz

The cover story of the April 2016 Harvard Business Review is titled “Culture is not the Culprit.” The sub-title is “When organizations are …

Date posted: April 27, 2016

Categories: Book Reviews


James R. Detert and Ethan R. Burris, Review By: Janet Schulz

At Baird Group, as we work with organizations to transform their cultures and improve the patient experience, a key strategy we discuss …

Date posted: April 13, 2016

Categories: Book Reviews