Written By: Kristin Baird, RN, BSN, MHA
Here’s a little good news/bad news about employee engagement according to the most recent research on the subject from Gallup:
The good news—employee …
Search Results for:
Healthcare suffers from terminal uniqueness. It’s a condition where you constantly explain why your situation is different from everyone else’s in healthcare. This helps you to ascribe to excuses for …
Written By: Angela Fieler, MPA, CMQ/OE, Senior Consultant
We were working with a senior leadership team recently on culture change, discussing next steps. The team leader stopped the discussion …
It’s often difficult to comprehend everything that factors into the patient experience. The simplest way to summarize it is with people, processes and place.
When looking at the people element, …
We often hear people say, “Keep your eye on the prize,” in reference to goals. In patient experience terms, that “prize” often refers to the patient satisfaction scores.
The problem with this line …
Written By: Kristin Baird, RN, BSN, MHA
Everybody loves a great story. For healthcare professionals that’s a great thing because, within the walls of our organizations, every day, there are …
Review by: Kristin Baird, RN, BSN, MHA
Storytelling is a great way to engage your employees in your mission, vision and values, yet many leaders hesitate to tell stories, thinking, “I’m not a …
Posted by Kristin Baird
https://youtu.be/mYHYe_cf6DM
Training is more than a one-and-done approach. To make your training stick, you need to follow a 4-step process: pre-work, training, …
Posted by Kristin Baird
Stories shape cultures and the organization’s brand. Yet storytelling is often underrated or delegated to the communication department as a task. Fostering a storytelling …
Posted by Kristin Baird
One of my favorite workshops to deliver is “Coaching for Engagement and Improved Performance”. Why? Because I love to see lightbulbs going on as participants start to make …
